VP - Compliance

Position Title: VP Compliance

Position Summary:

The Head of Compliance is a senior leader responsible for designing, implementing, and overseeing the institution's compliance management framework to ensure adherence to all applicable laws, regulations, and internal policies. This role is both strategy and hands-on, setting the vision for a culture of compliance while also engaging directly in policy drafting, issue resolution, and compliance testing.

Essential Duties and Responsibilities:

- Develops and maintains oversight of a comprehensive compliance management framework that supports sustainable, systemic compliance across all business functions.
- Serves as a trusted advisor to the Executive team and Board on compliance risks, emerging regulations, and best practices.
- Champions a culture of compliance, ensuring it is embedded into decision-making, training, and performance expectations.
- Leads the Compliance function, managing staff performance, professional development, and succession planning.
- Oversees compliance-related governance committees and reporting to senior management and the Board.

-Oversees the intake, tracking, investigation, and resolution of regulatory complaints.
-Ensures root cause analysis is conducted, and corrective actions are implemented to prevent recurrence.
-Reports trends and significant complaints to leadership and regulators as required

-Leads the review and approval process for all marketing and advertising materials to ensure compliance with applicable laws (e.g., Truth in Savings, Truth in Lending, Electronic Fund Transfer Act, UDAAP).
-Provides clear, business-friendly guidance to marketing teams on compliance requirements.

-Designs and executes a robust compliance monitoring and testing program that evaluates the effectiveness of controls across all business lines.
-Oversees issue management, remediation tracking, and reporting.

-Coordinates with Enterprise Risk Management, Legal, and Internal Audit to build out plan and ensure coverage and avoid duplication of efforts.

-Serves as the primary point of contact for regulators on compliance matters.
-Prepares for and lead the institution's participation in compliance examinations.
-Cross-functional collaboration to ensure timely and effective response to regulatory findings.

-Leveraging enterprise tools and resources, maintaining a compliance risk register and heat map of high-risk areas.
-Provides periodic reports to senior management and the Board on compliance performance, emerging risks, and regulatory developments.

If applicable, please provide:

# of Direct Reports:

2

# of Indirect Reports:

Financial Responsibility: (Indicate type and amount of budget, sales volume, etc. for which this position is responsible)

$

Minimum Qualifications:

Education:

• Bachelor's degree required; Juris Doctor, Master's in Business Administration, or

Certification:

• Certified Regulatory Compliance Manager (CRCM) preferred.

Experience:

• 15+ years of progressive compliance experience in the financial services industry.
• Five years in management roles, leading teams in policy governance and lifecycle management, regulatory complaint resolution, marketing/advertising compliance, monitoring and testing programs, and compliance risk assessments and reporting required.

Knowledge, Skills, and Abilities:

*Deep knowledge of credit union and/or banking regulations (e.g., Texas Finance Code, CFPB, FFIEC, state regulators).
*Demonstrated experience in policy governance, complaints management, marketing compliance, and building out compliance-related systems and frameworks.
*Proven ability to lead both strategic initiatives and operational execution.
*Excellent communication and relationship management skills.
*Proven ability to build consensus and deliver results in a cross-functional environment

*Strategic & Tactical: Able to set vision while rolling up sleeves to execute.
*Decisive: Makes sound, timely decisions in high-pressure situations.
Collaborative: Builds strong cross-functional relationships to embed compliance into business processes.
*Proactive: Anticipates regulatory changes and positions the institution ahead of the curve.
*Ethical Leader: Models integrity, transparency, and accountability.
*Analytical Thinker: Uses data to identify trends, risks, and opportunities for improvement.
*Change Agent: Capable of driving cultural and process transformation in a regulated environment.

Physical Demands and Work Environment:

(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Our company offers a dynamic hybrid work arrangement, which requires three days on-site work. Our retail roles are required to be onsite at the branch locations.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.