Business Support Manager

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?

Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.

While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.

PAY RANGE

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company's 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

• Manage Programs: Oversee complex or moderately complex programs with autonomy and discretion, ensuring they align with business objectives.
• Executive Presentations: Develop and deliver executive-level presentations for large meetings, town halls, and external engagements.
• Vendor Strategies: Assist in creating vendor risk scorecards, contracting, reporting, and tracking service level agreements and renewals.
• Performance Metrics: Develop relevant metrics and performance indicators, and establish reporting processes.
• Compliance and Audit: Oversee compliance and audit reporting, including critical deliverable reporting.
• Budgeting and Planning: Coordinate departmental budgeting and annual planning processes in partnership with department leadership.
• Workforce Strategy: Assist in managing workforce and worksite strategy programs, including workforce analytics and optimization.
• Process Improvement: Initiate business process improvements to support service quality, best practices, and strategic planning.
• Consultation: Consult with senior management to evaluate current methods and recommend strategies for improvement.
• Liaison Role: Serve as a liaison between the department, credit union, and external business partners, managing meeting requests and responses.
• Additional Duties: Perform additional duties as assigned.

• Growth Opportunities: Exposure to senior leadership and strategic initiatives, providing a stepping stone for career advancement.
• Impact: Directly contribute to the success of key business initiatives and the overall direction of the department.
• Collaboration: Work closely with various teams and departments, fostering a collaborative and supportive environment.

• Bachelor's degree with emphasis in business, communication, or related field, or equivalent experience.
• Minimum 5 years of experience developing or executing business strategy or business plans.
• Minimum 2 years of experience leading or advising small size teams.
• Minimum 2 years of experience creating executive-level communications.

• Advanced degree.
• Previous leadership or supervisory experience.
• Knowledge of credit union policies, programs, procedures, and financial/accounting practices.
• Experience with process improvement and facilitation.
• Communication, leadership, negotiation, and project management skills.
• Planning skills in both tactical and strategic planning.
• Ability to plan, organize, schedule, and implement multiple technical and business-related projects.

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.