End User Computing Specialist I

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Department

Job Summary

The End User Computing Specialist I provides front-line technical support to clinical and non-clinical staff across our healthcare facilities. This role ensures the proper operation and security of end-user devices, supporting systems that directly impact patient care, administrative workflows, and operational efficiency. Working under direct supervision, the EUC Specialist I is an entry-level role designed for individuals beginning a career in IT support within a healthcare setting.

Essential Functions:

• Provide technical support for desktops, laptops, thin clients, tablets, printers, scanners, and mobile devices used in clinical and administrative environments (20%)
• Set up and deploy end-user devices using standardized imaging and deployment tools (e.g., SCCM, Intune, Autopilot) (20%)
• Ensure endpoint compliance with security updates, antivirus, and encryption policies (10%)
• Install, configure, and maintain hardware and software including Windows 11, Microsoft Office 365, and healthcare-specific applications (10%)
• Document incidents, service requests, and resolutions in the IT ticketing system (10%)
• Participate in IT inventory management and asset tracking (10%)
• Troubleshoot issues remotely using various remote access applications (10%)
• Effectively interact with customers while maintaining professionalism (10%)

Education:

• High School Diploma or GED required.

Work Experience:

• 1+ year of experience in an IT support or help desk role, ideally in a healthcare setting required.
• Microsoft, CompTIA A+, Network+, or similar certifications preferred.

Knowledge, Skills and Abilities:

• Inspire and lead others by example
• World Class Customer Service Skills
• Professional and effective communications skills (verbal, written, and listening)
• Ability to work independently and in a team environment
• Ability to work effectively in fast-paced, patient-centered environments
• Adapt to frequent changes with a positive attitude
• Attention to details
• Handle difficult situations and users with successful outcomes
• Communicate technical issues to non-technical customers
• Excellent analytical and problems solving skills
• Multi-task, prioritize and organize multiple tasks concurrently while meeting deadlines
• Commitment to confidentiality and understanding of HIPAA and healthcare IT security requirements
• Working knowledge of Windows OS, Apple IOS, Microsoft Office 365, and basic networking
• Basic hardware support - PCs, laptops, Apple mobile devices, mice, keyboards, monitors, scanners, and printers

Shift

Work Type

Salary

Benefits

• Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans

• Free RTD EcoPass (public transportation)

• On-site employee fitness center and wellness classes

• Childcare discount programs & exclusive perks on large brands, travel, and more

• Tuition reimbursement & assistance

• Education & development opportunities including career pathways and coaching

• Professional clinical advancement program & shared governance

• Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program

• National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

Our Values

• Respect

• Belonging

• Accountability

• Transparency

All job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.

Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.

As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.

Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.

Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.

Applicants will be considered until the position is filled.