Student Account Professional, Senior

The successful candidate will ensure the University effectively manages, protects, and leverages its financial resources. The incumbent will be responsible for the collection and reconciliation of third-party accounts. They will audit and monitor third-party accounts and follow financial policies. They will ensure compliance to federal, state, and governing body statutes and policies. They will handle and resolve issues by determining the best approach or action needed to be taken, including making proper adjustments promptly. This position requires skills of critical thinking, conscientiousness, and perseverance. The candidate hired will be one of the faces of the department to external parties, as they will be providing customer service and representing the professionalism of the Bursar's Office and University of Arizona to students and third-party agencies.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.

Billing and Invoicing:

• Perform complex sponsoring activities related to third-party agency billing in accordance with the Student System. Ensure system complies with all relevant regulations, laws, and reporting requirements.
• Invoice third-party agencies on behalf of the University for payments to third-party sponsors which include employers and various branches of the military.
• Manage and maintain organized billing system regarding third-party payments.
• Gather student financial data to create and maintain invoices.
• Submit invoices electronically, often through online portals, for payment.
• Collect payments from third-party payers using follow-up efforts.

Third Party Billing:

• Responsible for tracking and reconciling third-party accounts by tracking outstanding invoices and payments.
• Ensure accuracy of entries and resolve complex billing issues by providing specialized support to third-party agencies on behalf of the University.
• Daily correspondence with third-party agencies regarding reconciliation and complex billing issues.

Student Account Analysis:

• Analyze student payments and student balance reports.
• Assist students with their student financial accounts relating to third-party agencies.
• Maintain student letters of credit and post the intended amounts to student accounts as placeholder payments.

Third Party Analysis and Support:

• Analyze and review third-party documentation and set up third-party account records in the student system to assist with student accounts with allowable charges and payments.
• Audit third-party agencies financial documents to ensure compliance with University of Arizona and other governing policies.

Customer Service & General Support:

• Provide customer service to students, departments, and third-party agencies; answer questions, review forms, and refer issues to appropriate department when needed.
• Perform other billing-related duties as requested by supervisor(s).
• Make recommendations for improvement to management.
• Train student employees on related Bursar office procedures and duties.

Knowledge, Skills, and Abilities (KSAs):

• Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus.
• Strong written and verbal communication skills.
• Ability to take initiative, work independently and collaboratively, and thrive in a fast paced environment.
• Strong analytical and critical thinking skills with the ability to review work and proactively resolve errors.
• Flexibility to adapt to change and complex situations.
• Skill in exercising sound judgment and discretion when working with sensitive information and situations.
• Ability to work with accounting or bookkeeping information to support daily business processes.
• Skill in using Microsoft Outlook and Excel to manage communications and organize information.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.