Public Safety Telecommunicator
Please see Special Instructions for more details.
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Position Details
Classification Information
| Position Classification Title |
Public Safety Telecommunicator |
| FLSA |
Non-Exempt |
| Position Class |
15826 |
Position Overview
| Position Summary |
Are you looking for a job that will challenge you and help others? Then give your voice a purpose and consider a career as a Public Safety Telecommunicator.
The job duties include:
- Answering emergency (9-1-1) and non-emergency telephone lines
- Obtaining information, prioritizing, and confirming the location of calls as well as making independent determination of appropriate action for processing all incoming calls for service
- Relaying pertinent information to the appropriate public safety response unit (police, fire, and/or emergency medical services/EMS) or providing callers with the appropriate advice or referral
- Operating and monitoring two-way radio channels, computer aided display (CAD) monitors and other related sophisticated communications equipment systems, while efficiently gathering, prioritizing, and documenting caller information.
|
| Primary Function of Organizational Unit |
The primary purpose of the Winston Salem State University Department of Public Safety is to provide Police and Public Safety services to the campus community. |
Position Information
| Position Number |
071422 |
| Competency Level |
Advanced |
| Working Position Title |
Public Safety Telecommunicator |
| Building and Room No. |
Patricia Norris Police and Public Safety Building |
| Work Hours: From [time] to [time] on [days] of [week] |
12 hour shifts |
| Hours per week |
40 / Rotating Shifts |
| Months per year |
12 |
| Appointment Type |
Permanent Full-Time |
| If Time Limited. |
No |
| Appointment Length. |
|
Requirements and Preferences
| Position required to work during periods of adverse weather or other emergencies |
All - Emergency and Pandemic on site |
| Position required to work On-Call/Emergency Callback |
Yes |
| Minimum Experience/Education |
High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. |
| Preferred Years Experience, Skills, Training, Education |
- Successful completion of all modules to the SBI/DCI course of study.
- The employee must pass an in-depth background investigation as required by the State of North Carolina for access to the SBI/DCI system.
- At least five years of work experience involving the use of computers, and preferably in an environment requiring extensive public contact.
|
| Required License or Certification |
- Employee must attain and maintain certification on all modules of the SBI/CDI system, including periodic re-examination as mandated by state law.
- Must take annual in-service training for telecommunicators (state requirements).
- Be able to pass the Sheriff's Standards Telecommunications course within 1 year from hire date.
- Valid US Drivers License
|
| Valid US Driver's License |
Yes |
| Commercial Driver's License Required |
No |
| Physical Required |
No |
| List any other medical/drug tests required |
Medical, Psychological, and Drug Tests |
Posting Details
Posting Details
| Posting Number |
SPA01003P |
| Internal Posting Only |
No |
| Time Limited Position |
No |
| Appointment Length |
|
| Salary |
$33,540 - $53,838 |
| Open Date |
10/21/2025 |
| Close Date |
11/04/2025 |
| Open Until Filled |
No |
| Special Instructions Summary |
Our agency supports second-chance employment for individuals who were previously incarcerated, or Justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
* A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
* If no applicants apply who meet the required competency and T&E requirements, then management may consider other applicants.
* Salary will be determined based on competencies, equity, budget, and market considerations.
* Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
* Failure to complete the application completely may result in you not being considered for the vacant position.
* Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
* If you have general questions about the application process, you may contact Human Resources at
OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834. |
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
| Competency |
Knowledge - Technical |
| Describe the specific job duties related to this competency |
Learn Federal Communications Commission (
FCC) rules and regulations pertaining to radio transmissions. Ability to learn departmental policies and procedures related to the answering, response, and dispatch of calls; ability to work under close supervision. Ability to learn to operate required telecommunications and information technology. Ability to learn the general operations and procedures of applicable state and local public safety organizations (including law enforcement agencies, fire and rescue, security, and other response units). |
| Percentage Of Time |
25 |
| Competency |
Communication - Oral |
| Describe the specific job duties related to this competency |
Listen to and understand messages from callers. Ability to gather information. Ability to provide routine responses to callers according to prescribed guidelines. Can independently respond to non-emergency calls and requests for general information. Must speak calmly and concisely. |
| Percentage Of Time |
25 |
| Competency |
Office Technology |
| Describe the specific job duties related to this competency |
Can use the basic functionality of phone systems*, radios, consoles, alarm panels*, database/information systems, computer aided dispatch (
CAD) system, and related telecommunications equipment. Learn to use one or more databases or information systems to input and access standard information according to procedures. Ability to key information accurately. Ability to obtain
DCI modules, in-service training and Sheriff's Standardards for Telecommunicators within one year of employment. |
| Percentage Of Time |
15 |
| Competency |
Information/Records Administration |
| Describe the specific job duties related to this competency |
Learns to use established logs and data systems, functions, and/or procedures. Enters routine information. Types reports using standard formats. May retrieve routine information. |
| Percentage Of Time |
20 |
| Competency |
Decision Making |
| Describe the specific job duties related to this competency |
Make quick, sound decisions based on incoming messages and to forward this information to the appriorate resources or on campus personnel. Ability to recognize messages that have established precedents and limited impact. Ability to refer non-standard questions and problems to higher levels. |
| Percentage Of Time |
15 |
Supplemental Questions
Required fields are indicated with an asterisk (*).
How did you hear about this employment opportunity?
- Public Job Posting
- Internal Job Posting
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Website
- Other
Required Documents
- Resume
- Cover Letter
Optional Documents
- Transcripts
- Curriculum Vitae
- Other Document
- Letter of Reference 1
- Letter of Reference 2
- Letter of Reference 3
- Certificate of Release or Discharge from Active Duty (DD-214)
- Unofficial Transcript
- High School Diploma/G.E.D.
- References List
|
Winston Salem State University
$33,540 - $53,838
Oct 21, 2025