Manager, Enterprise Infrastructure

Facilities and Business Operations:

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The Opportunity:

Join UCF IT as a Manager, Enterprise Infrastructure. The Infrastructure Security team at UCF is responsible for managing and securing the foundational services and technologies that power the university's digital operations. We're seeking a seasoned leader to step into the role of Manager, Enterprise Infrastructure, overseeing various portfolios that include cloud firewalls, load balancing, privileged access, and core telecommunications applications.

As the Manager, you will lead a high-performing team responsible for services such as DHCP, IPAM, PRTG monitoring, eFax, and Privileged Access Management (PAM). You will also provide strategic and operational oversight of load balancing infrastructure (F5), certificate management, and cloud firewall services, including Azure Firewall and VMware NSX. This position involves direct managerial oversight of systems engineering disciplines, including daily operations, project planning, and resource allocation. You will drive initiatives related to cloud security, network security, and the team's effective use of ServiceNow for service delivery and other ITIL processes.

We're seeking candidates with deep technical leadership in complex enterprise environments. The ideal candidate will stay current with cloud-native platforms and lead your team toward greater automation, standardization, and efficiency. Familiarity with infrastructure as code (e.g. Python scripting, Terraform, Ansible) and version control best practices is desirable, as this position will mentor and drive the adoption of these practices. The ability to coach engineers, evolve workflows toward automated, reliably repeatable processes, and foster a culture of continuous improvement will be critical for success.

Responsibilities:

• Lead and support the daily activities of the infrastructure team, including performance reviews and managing individual training and development plans.

• Oversee team operations related to cloud security technologies, such as Azure and NSX firewalls, F5 and Azure application gateways, and certificate management, ensuring alignment with business needs.

• Manage team responsibilities for additional network and security tools, including IPAM, privileged access management, eFax, DHCP, NetFlow, PRTG, PerfSonar, and others to support infrastructure performance.

• Collaborate with supervisors, architects, vendors, and internal teams to ensure reliable delivery of infrastructure services and security.

• Assist in planning and resource tracking for infrastructure projects, working closely with the Project Management Office (PMO) to allocate and monitor staff and technical resources.

• Use IT Service Management tools (ServiceNow) to manage team tasks-reviewing changes, tracking incidents and service requests, and resolving issues within established SLAs. Conduct root cause analyses for critical incidents and document solutions.

• Ensure compliance with established standards, policies, and procedures during the design, deployment, and maintenance of both private and public cloud infrastructure.

• Provide leadership and mentorship to staff, supporting them with tickets, project work, documentation, and escalations as needed.

Minimum Qualifications:

Bachelor's degree and 6 years of relevant experience; or High School Diploma (or equivalent) and 10 years of relevant experience. Or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• 3+ years of supervisory/management experience leading technical teams in higher education or a large, complex organization.

• 5+ years of experience managing enterprise infrastructure, operating systems, or software systems management platforms.

• Proven ability to coach and develop staff, including student apprenticeships, internships, or project-based learning programs.

• Experience with Windows, Linux, and Apple operating systems and their lifecycle management.

• Demonstrated ability to manage software deployment, patch management, and application support processes.

• Strong communication, collaboration, and problem-solving skills.

• Experience with enterprise software management tools, cloud-based platforms, and IT Service Management (ITSM) systems.

• Familiarity with IT governance, policy alignment, and continuous improvement methodologies.

• Industry certifications such as ITIL, Microsoft, AWS, or other relevant credentials.

• Master's degree in Information Technology, Computer Science, or a related discipline.

Special Instructions to the Applicants:

The anticipated salary range for this position is $104,664 to $143,000. The final salary will be determined based on the candidate's qualifications, experience, and internal equity considerations.

This position may be eligible for a sign-on bonus.

Position requires a valid Class E driver's license. The position may involve driving to various locations on and off campus to conduct University business.

If you are selected as the final candidate for an employment opportunity, both your position and salary will be significantly based upon the information that you have provided in your application for employment. We urge you to please take the time to complete the application in its entirety.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off, and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.