Order Entry Processor

Make an Impact!

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher's time and a student's learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.

How can you make an impact?

An experienced, innovative, analytical Order Entry Processor to fulfill inbound orders, analyze and update existing orders, and troubleshoot orders with system failures.

This is a remote position open to applicants authorized to work for any employer within the United States.

What you will be doing:

• Key digital image of customer orders and/or samples into Oracle, accurately and within a timely manner.
• Perform a quality review of new order processor orders by comparing digital copies of orders to what was keyed into Oracle Database System. Reporting trends to management.
• Analyze orders on hold to determine next steps to process the order through completion
• Make direct customer contact via phone or email as needed to resolve all barriers preventing completion of orders.
• Cross train into other areas and departments up to and including Inbound Customer Service calls. Stay proficient by sustaining in all cross-trained areas throughout the year, meeting quality and productivity metrics.
• Special projects as assigned.

We are looking for someone with:

• High School Diploma or equivalent.
• 1+ Years of experience in a related field Acute attention to detail and Business
• Acumen.
• Advanced experience with Microsoft Office Applications (Word, Outlook, excel).
• Demonstrated problem solving skills/works independently to identify and resolve problems accurately.
• Ability to work from digital documents.
• Superior verbal, written and interpersonal communication skills.
• Willing to work flexible hours.
• Willing to cross train and sustain in other areas within CXT.

Why work for us?

At McGraw-Hill, we leverage cutting-edge technology to create innovative learning solutions that support learners at all stages of their educational journey. Our state-of-the-art digital tools and platforms provide personalized, interactive experiences that enhance understanding and retention. Being part of McGraw-Hill means joining a team dedicated to shaping the future of education and making a real impact on students' lives. It's an exciting opportunity to contribute to a company that values innovation, collaboration, and excellence.

The pay range for this position is between $24,000-$36,400. However, base pay offered may vary depending on job-related knowledge, skills, experience, and location. Additionally, a full range of medical and/or other benefits may be provided, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" or "@careers.mheducation.com" email addresses and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.

McGraw Hill uses an automated employment decision tool (AEDT) to assist in the screening process by recommending candidates with "like skills" based on resume and job data. To request an alternative screening process, please select "Opt-Out" when asked to "Consent to use of Automated Employment Decision Tools" during the application.