Associate Development Director, Data & Services

KWMU FM Radio

St. Louis Public Radio, a public service journalism organization and NPR member station, seeks a highly organized, experienced professional to serve as Associate Director of Development, Data and Services, who will manage STLPR's donor database and its coordination with other data systems.

A great candidate for this job would have substantial experience in data management and fundraising, would demonstrate technical aptitude and curiosity and would be both analytical and creative in their thinking. They'll work well on deadlines and be an excellent communicator and planner. The abilities to prioritize and give attention to detail are essential for success in this position.

The ADD for Data and Services works with development staff and others across the organization to support multi-channel fundraising, stewardship, event and marketing campaigns (including mail, telemarketing, email, events, radio and digital); supervises data maintenance and entry standards; runs reports and provides analysis; and develops policies and procedures for donor and prospect data management and integrity.

If managing data is your thing, if you'd do well on a supportive and ambitious team and if you're interested in supporting the mission of public media, we'd like to hear from you.

Key Responsibilities:

• Managing donor database (Allegiance) and coordinating integration with related systems such as Emma and University Advancement
• Supervising CRM transition
• Supervising gift processing, data entry and maintenance standards and training staff on those standards
• Serving as primary liaison for STLPR's donor database, which includes troubleshooting, owning all policies, procedures and strategy related to donor and prospect data, performing back-end maintenance, assisting with audits, gift processing and reconciliation and working with digital department staff to ensure integrity of development data in the organization's other digital systems
• Supervising one or more members of the development department staff
• Training team members on how to run their own reports and use database report functions
• Executing complex queries, preparing reports and creating pledge pages
• Building and maintaining queries for system outputs like pledge reminders and gift acknowledgements
• Providing reports and analysis of fundraising activities to the Associate Director of Development, Membership, the Chief Development Officer and other stakeholders
• Providing and documenting instances of front-line customer service to donors and prospects
• Providing and cleaning lists of donors for mailing, emails, exchanges, and other outreach
• Conducting vendor and product research as needed
• Participating in and assisting with fundraising and outreach activities and events, including pledge drives
• Maintaining profiles on fundraising platforms like Greater Public and Candid
• Commitment to helping further a healthy, inclusive and welcoming workplace culture.

Supervision received: The Associate Development Director, Data and Services, is supervised by the Chief Development Officer.

Supervision exercised: The ADD, Data and Services, supervises the Development Coordinator, Data Management.

Work location: Hybrid (combination of in-office and remote work)

Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

40 hours, Monday - Friday

A Bachelor's degree or an equivalent combination of education and experience and at least 5 years of experience from which comparable knowledge and skills can be acquired is necessary.

• Experience supervising, leading and encouraging the professional growth of staff
• A commitment to demonstrating STLPR's values while interacting with members, potential donors, coworkers and other stakeholders
• Proven track record of managing data and CRM systems in a fundraising or related setting
• Proficiency in Microsoft Office suite, Google Office suite and social media platforms
• Solid written and verbal communication and customer service skills
• Technical aptitude, forward-thinking curiosity and problem-solving skills
• Ability to exercise sound judgment, manage time effectively and prioritize
• Demonstrate initiative as a team member to achieve ambitious goals and meet deadlines
• Ability to quickly become proficient in donor software and other industry-related software

Salary Range: $68,000.00 - $75,000.00 per year

Grade: GGS-011

University Title: Director Program/Project Operations

Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

• Application materials include a cover letter and resume. Finalists will be asked to provide references at a later date.
• Applicants must combine all application materials into one PDF or Microsoft Word document and upload as a resume attachment to the UMSL Careers: https://www.umsl.edu/services/hrs/careers/index.html
• Limit document name to 50 characters. Maximum size limit is 11MB. Do not include special characters (e.g., /, &, %, etc.). For questions about the application process, please email employment@umsl.edu. If you are experiencing technical problems, please email umpshrsupport@umsystem.edu.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please email the Office of Human Resources at umslhr@umsl.edu.