Senior Business Assistant

Lubbock

42700BR

Student Counseling Center

Position Description

Performs responsible and complex duties associated with a specialized function of a section of clerical employees. Duties may be generally described as planning, assigning, coordinating, directing, scheduling, evaluating, verifying, training, and processing of information. Thorough knowledge of policies, procedures, and methods for the area of responsibility is required. Initiative and independent judgments are frequently exercised in formulating procedures or methods, and in program coordination. Work is performed under general supervision within University policies and procedures. Job performance is based on overall operational effectiveness.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Ensure the clinic is open and/or closed for business everyday: Transfer phones, offices locked/unlocked, office equipment is turned off/on for services. Ensure workstations and waiting area.
• Greet clients with a friendly and welcoming attitude. Accurately update information for clients in a timely manner. Schedule and Check-In clients. Assist clients in obtaining accurate business office information including consent for treatment, crisis intervention, and others as policy requires.
• Set up telehealth/self-help clients in Therapy Assistance Online (TAO). Email "How to" Instructions to clients. Ensure that a client's counselor I updated in TAO in the instance the client needs to reschedule.
• Direct clients to MindSpa Relaxation and Biofeedback rooms and give instructions on how to use the equipment. Ensure the MindSpa and Biofeedback rooms are clean, and supplies are stocked as needed.
• Ensure that the MindSpa Relaxation and Biofeedback rooms are clean and water foundation has water and other supplies needed.
• Keep track of supplies needed for office and order via TechBuy as needed. Check in supplies once received and stock shelves/cabinets accordingly.
• Maintain healthy relationships with the Student Counseling Center staff.
• Promptly and accurately respond to internal and external request.
• Process the Release of information forms for clients.
• Scan paperwork that needs to be in client's files Release of Information forms for clients.
• Other duties as assigned.

Required Qualifications

A minimum of a high school diploma or the equivalent. Three years progressively responsible clerical experience. Additional education and/or related experience to equal three years may substitute on a year for year basis.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Job Type

Full Time

Pay Basis

Hourly

Job Family

Organizational Administration

Job Sub Family

Administrative Operations

Hourly Pay Range

$17.69 - $22.98 - $28.32

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

None

Shift

Day

Schedule Details

Mon.- Fri. 8:15am - 5:15pm

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.