Integrated Warehousing Services - Director of Warehousing Product Development

Job Title: Integrated Warehousing Services - Director of Warehousing Product Development (Central US Region)

Job Location: Chicago, Illinois

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

Warehousing Solutions

• Develop warehousing capacity and capabilities for a 17 state region that align with DGF's strategy
• Communicate warehousing capacity and capabilities to sales teams and other internal stakeholders
• Manage a goal driven pipeline
• Manage multiple RFQ's at a time
• Manage daily inquiries and ad-hoc quote requests
• Generate customer quotations and proposal responses with IWS tools
• Negotiate rates with customer and warehousing provider
• Work with DHL Legal and Risk teams in negotiating contract terms
• Manage call schedules directly or through sales owners
• Maintain a prompt email response time and consistent communication
• Act as high level escalation/subject matter expert for your accounts

Customer Onboarding

• Ensure onboarding calls are scheduled
• Ensure the warehousing provider provides a list of needed actions to the customer
• Ensure the customer is returning the required information timely
• Create billing template and communicate new account to billing team
• Work with warehouse or 3PL manager to onboard the facility

Skillsets Required

• Articulate and professional written and verbal communication
• Manage multiple projects at the same time with different deadlines
• Excellent customer service skills including de-escalation
• Proficient in Microsoft Office Applications including 365: Outlook, Word, PowerPoint and Excel

Experience Required

• Warehousing operations
• Warehousing sales
• Warehousing contract logistics
• Onboarding and/or project management
• Customer service

Other Requirements

• Less than 25% travel
• Must reside in the Central Region of the US

Pay Range: $93,142.50 - $124,190.00+ (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees' growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world's leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions. Explore careers with us: DHL Careers.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.

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