Communications Center Operator Representative I Full Time

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Boston
75 Francis Street (Show on map)
Oct 20, 2025
The Opportunity Communications Center Operator Telecommunications Rep I is a vital member of the MGB Digital Team providing exceptional Customer Service to our customers. MGB offers great training and comprehensive benefits! Shifts required: Monday - Friday 8:30 AM - 5:00 PM EST The Operator performs various clerical duties and operate computer equipment including the switchboard console, alpha mate pager, voice-paging system, portable radios, and cellular telephone and provide information to callers and visitors. What You'll Do -Handles both incoming and outgoing calls with speed and accuracy. -Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster. -Acts as central control for mobile pagers, take and relay messages as required. -Respond to various alarm systems located at the switchboard. -Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys. -Compiles on-call information for hospital personnel and all meetings scheduled in the building. -Resolves discrepancies and refer all others to the appropriate department. What You'll Bring High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Customer service experience Call-center experience 2-3 years preferred Exceptional Customer service skills and communication skills Commitment to demonstrate consistent outstanding customer service. Confident to quickly assess situations and make reasonable judgement decisions. Must be able to prioritize and organize rationally. Working Model Requirements Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET Onsite required, and after training hybrid options may be available or discussed Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.