Housekeeping Floor Supervisor

Omni Mount Washington Resort & Spa

As grand as the history behind it, the Omni Mount Washington Resort & Spa, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious decor.

Omni Mount Washington Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort & Spa is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort & Spa may be your perfect match.

The role of the Housekeeping Floor Supervisor is to ensure that the cleaning and servicing of guestrooms meet the Omni standards.

Inspects the cleaning and servicing of guestrooms prior to 3pm
• Assigns special assignments as directed by the Executive Housekeeper, Assistant Executive Housekeeper or the OPERA Reports (i.e VIPs, Early arrivals, rollaways, cribs, SG)
• Inputs any repairs or discrepancies of guest rooms in Synergy
• Ensures that all GRAs have appropriate supplies and linens.
• Assists in the cleaning of guest rooms when necessary.
• Assists in processing AM and PM room status reports.
• Ensures that the GRA's linen cart is neat and well organized.
• Ensures that linen closets on guest room floors are completely stocked and organized daily.
• Opening the house on a daily basis
• Assist in facilitating Morning standups
• Attend and assist with the Monthly OST meetings
• Manage the Housemen and Floor Responsibilities
• Ensure all Safety Policies and Procedures are followed and adhered to
• Daily Medallia Board is posted and Shared with Associates
• Duties include but are not limited to the job description outlined above and the corresponding checklist
• Displays a positive, upbeat and professional demeanor with all guests and associates
• Completion of all assigned duties as directed by the Executive Housekeeper/Assist. Exec Hskper.
• Maintain property to Omni standards as outlined in Rooms Operation Manual
• Responds quickly and urgently to all guest requests
• Participates and embraces guest service skill requirements and the 6 pillars of Omni Culture: Power of One, Mirror Image, Trilogy, OST, OSC, Moments of Service
• Conducts Moments of Service success checklists on a daily/weekly basis
• Conducts guestroom inspection checklist on daily/weekly basis
• Conducts Rooms control to update personal preference profiles

• Associate's degree or equivalent experiece preferred.
• Must be able to stand for long periods of time.
• Must be able to lift at least 50 lbs.
• Ability to work nights, weekends, and holidays.
• Fulltime, part time, and on call positions available.

Omni Hotels & Resorts is an Equal Opportunity Employer.

*Terms and conditions apply to Sign On Bonus.