Learning Technology and Data Associate

Howard Community College

$17.20

United States, Maryland, Baltimore

Oct 06, 2025

Position Details

Position Information

About Us	Howard Community College ( HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, 2009-2020. Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!
Position Title	Learning Technology and Data Associate
FLSA	Non-Exempt
FT/PT	Part Time
Hours Per Week	25
Work Schedule	Monday-Friday
Position Salary Range	$17.20
Summary	The Learning Technology and Data Associate reports to the Assistant Director of the Center for Learning Excellence ( CLE). This person provides hands-on technical support for faculty, staff, and the CLE team. The core of this position is ensuring the operational health and security of our digital learning environment by: Acting as the Tier 2 support conduit between our team and technology vendors. Managing the annual information security review process for CLE LMS tools. Providing data analytics on the usage of HCC's learning technologies. Support collaborative accessibility review and improvement efforts.
Essential Role Responsibilities	Data Analysis & Reporting: Generate and present reports on technology usage and user engagement to support the team's auditing and decision-making processes. Technology Integration: Work with faculty and instructional designers to set up and configure new LTI applications within Canvas. Security & Compliance Coordination: Coordinate the annual security review process for all new and renewing learning technologies in partnership with the Information Security team. LMS Support & Troubleshooting: Provide Tier 1 and Tier 2 technical support for the CLE team using Canvas and other integrated learning tools. Manage escalations by documenting issues and coordinating with vendor support teams through to resolution. Required Qualifications Associate's degree in computer science, IT, or a related field (or equivalent experience). 1-2 years of experience supporting an LMS like Canvas. Experience in a customer service or technical support role. Excellent problem-solving and communication skills. Ability to explain technical topics clearly to people with varying levels of technical expertise.
Minimum Education Required	Associate's degree
Experience Required	1
Preferred Experience	Experience working in a community college. Experience with the LTI standard and integrating third-party tools.
Physical Demand Summary
Division	Faculty Development & Learning Innovation
Department	Faculty Development & Learning Innovation

Posting Detail Information

Posting Number	NB236P
Number of Vacancies	1
Best Consideration Date	10/20/2025
Job Open Date	10/06/2025
Job Close Date
Continuous Recruitment?
Applicant Instructions	*Pre-employment criminal background investigation is a condition of employment. HCC is interested in all qualified applicants who are eligible to work in the United States. However, HCC will generally not sponsor applicants for work visas. Due to HCC policy, only employees living in states contiguous to Maryland are eligible for work at HCC and include Virginia, West Virginia, Washington DC, Pennsylvania. Candidates must live in the commutable area or willing to relocate at their own expense if offered the position because HCC does not offer relocation benefits. Please complete the entire HCC Employment Application (Candidates will be evaluated on completing the college's application in full).
Quick Link for Internal Postings	https://howardcc.peopleadmin.com/postings/5270
EEO Statement	Howard Community College ( HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status. HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.