Quality Assurance Manager

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites.

The Wellness, Comprehensive Assessment, Rehabilitation and Employment (WeCARE) Program provides a continuum of integrated services that evaluate the abilities and address the needs of Cash Assistance (CA) clients with medical and/or mental health condition(s) that may affect their employability. Clinical assessment processes determine clients' functional capacity outcomes and ability to achieve the goals of wellness and employment or to apply for and receive federal disability benefits. The WeCARE program has been successful in assisting thousands of New York City clients with clinical barriers achieve self-sufficiency. Equus Workforce Solutions is a funded provider for WeCARE services through the New York City Human Resources Administration (HRA).

Position Summary

The Quality Assurance (QA) Manager ensures compliance with all regulatory requirements and drives operational excellence across the WeCARE Brooklyn project. This role develops and implements the Quality Assurance Plan, oversees QA staff, analyzes processes, and partners with leadership to improve outcomes. The QA Manager serves as a key member of the leadership team, ensuring high-quality services for clients while maintaining adherence to federal, state, and city regulations.

ESSENTIAL JOB RESPONSIBILITIES

Quality Assurance Oversight

• Ensure compliance with all federal, New York City, HRA, and other regulatory requirements.
• Develop and maintain a comprehensive Quality Assurance Plan, including systems for review, training, and staff support.
• Lead the QA team by setting priorities, managing daily operations, and providing training, monitoring, and evaluation.
• Compile and report on QA activities and outcomes; provide regular updates to leadership and stakeholders.
• Serve as an active member of the project leadership team, contributing to quality improvement initiatives.

Training & Process Improvement

• Develop ongoing staff training on policies, procedures, and best practices.
• Analyze processes and conduct root cause analyses to improve performance.
• Collaborate with team leads and department managers to implement performance improvement strategies.
• Research and apply industry best practices to strengthen program operations.

Compliance & Performance Monitoring

• Develop and monitor contract and performance reports; support units in meeting performance benchmarks.
• Coordinate with VNSNY QA staff and Equus WeCARE units to ensure timely and complete submissions to EWS.
• Use standard forms and online systems to document and conduct QA activities.
• Understand and adhere to all HRA policies and procedures related to wellness services.

Special Oversight Areas

• SEAMS System Oversight: Serve as primary liaison for PSS/CAS on ITS tickets; analyze, track, and report SEAMS-related issues affecting operations.
• Data Analysis & Reporting: Conduct data analysis across units; prepare daily, weekly, and monthly reports for HRA and leadership; identify trends to inform decision-making.
• FCO & SSI/D Oversight: Review FCO outcomes and partner with WeCARE units to ensure accuracy and strengthen SSI/D applications.
• Critical Incident Management: Serve as funder point of contact for all Critical Incident Reports; guide staff on incident handling and follow-up; coordinate response strategies with leadership.

Education & Experience

• Master's degree in Social Services or related field (e.g., psychology, vocational rehabilitation, occupational rehabilitation) from an accredited institution, and three years of management/supervision experience in healthcare or rehabilitation settings; or an equivalent combination of education and experience.
• Minimum of three years of experience in quality assurance, preferably in care management or care coordination programs.
• Proven ability to use data analytics in performance-driven environments to improve processes and outcomes.
• Experience with motivational interviewing and care management models preferred.

Skills & Competencies

• Strong leadership and supervisory skills with experience managing staff.
• Excellent analytical, organizational, and problem-solving abilities.
• Strong written and verbal communication skills, with the ability to present findings and recommendations clearly.
• Proficiency in data reporting, analysis tools, and standard office software (Microsoft Office Suite).
• Ability to collaborate across units and with external stakeholders.
• Commitment to quality improvement, compliance, and client-centered services.
• Position is in-person, on-site at the Brooklyn WeCARE location, 5 days per week, Monday-Friday 8am-5pm, daily schedule adjusted as needed based on program needs

All your information will be kept confidential according to EEO guidelines. $70K to $75K

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry's best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.