Mining Maintenance Manager

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our Purpose: "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

The Mining Maintenance Manager serves as the primary customer contact throughout the life of the mining equipment repair by managing all correspondence and documentation from inquiry to invoice/follow-up. This role works closely with the Product Support leadership, Mining Business Leadership, and mine site personnel to ensure the continued growth of customer satisfaction and operational performance through the alignment of systems, people, and processes. Responsibilities include operating in a remote, high-demand environment, ensuring seamless coordination between field technicians, customers, and internal departments, delivering exceptional service and equipment support in alignment with current customer agreements.

• Oversees lifecycle maintenance and repair execution of all on-site mining equipment.
• Manages for TCO (Total Cost of Ownership) of all mine site equipment.
• Is responsible for forecasted repair costs vs actual.
• Serves as the on-site liaison for customer service and repair communication.
• Coordinates service scheduling with mine site personnel.
• Ensures all machine connectivity is active and reporting.
• Provides real-time repair updates and ensures customer satisfaction.
• Qualifies repair needs and prepares quotes/estimates.
• Manages work orders using Microsoft A/X and service systems.
• Handles warranty, policy, and service documentation.
• Collaborates with technicians and foremen on daily schedules.
• Monitors productivity, time tracking, and quality control.
• Supports technician performance feedback and development.
• Utilizes Microsoft 365 Field Service for scheduling repairs.
• Communicates service status and resolves customer concerns.
• Contacts customers for up-sell approvals.
• Finalizes mining machine repairs and confirms invoice closure.
• Performs additional duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong technical understanding of heavy equipment systems (CAT preferred).
• Proven ability to troubleshoot, diagnose, and repair heavy equipment.
• Proficient in Microsoft Office and business systems (AX, 365, SIS, etc.).
• Excellent communication, organization, and problem-solving skills.
• Proven customer service and conflict resolution abilities.
• Ability to work independently in a remote, high-demand environment.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• High school diploma or GED required; Associate degree or technical certification preferred.
• Minimum of five years of experience in service coordination, heavy equipment repair, or field operations required, experience working in mining or remote industrial environments preferred.
• Minimum of two years' customer service experience in the heavy equipment industry required.
• Minimum of three years prior management experience with P&L responsibility preferred.
• Valid driver's license and acceptable driving record required.
• Must be able to communicate (speak, read, comprehend, write in English).
• Must currently hold or be able to obtain MSHA certification.

This role is designated as safety sensitive.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.