Cross Country is looking for top talent to join our team! Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of industry experience and insight helping clients tackle complex labor-related challenges. Diversity, equality, and inclusion are at the heart of the organization's overall corporate social responsibility program as t is closely aligned with our core values to create a better future for its people, communities, and stockholders. Most recently named one of the 'Top Places to Work' by US News and World Report, and a Most Loved Workplace by Newsweek Magazine, Cross Country is committed to excellence in delivery of its services and was the first public company to earn The Joint Commission Gold Seal of Approval for Health Care Staffing Services Certification with Distinction.
BASIC PURPOSE:
The Branch Lead supports daily branch operations by assisting with staffing coordination, tracking key performance metrics, and providing administrative oversight to site coordinators. This role serves as a resource for clients, caregivers, and staff, ensuring smooth workflows, timely placements, and compliance with company processes under the direction of the Branch Manager.
ESSENTIAL FUNCTIONS:
- Monitor and track open orders, weekly placements, and key staffing metrics such as enrollments, increases, decreases, and caregiver assignment changes.
- Assist coordinators in filling open orders and ensuring all staffing needs are met promptly.
- Monitor staffing levels and communicate urgent coverage needs to the team.
- Forecast potential scheduling issues and work with management to address them.
- Oversee scheduling tasks, including home visits and in-office coverage, as assigned.
- Act as a point of contact for clients and caregivers, addressing routine questions, scheduling requests, and basic concerns.
- Support the timely placement of qualified caregivers and healthcare professionals.
- Provide daily operational direction to site coordinators and administrative staff as instructed by the Branch Manager.
- Organize and host weekly coordinator meetings to share updates and address challenges.
- Assist with training and onboarding of new coordinators on branch processes, systems, and compliance requirements.
- Maintain accurate records, documentation, and system notes in accordance with company standards.
- Monitor open unemployment claims, ensuring coordinators respond promptly and that employees are offered available work per policy.
- Support quality assurance efforts, including assisting with audits, compliance checks, and client satisfaction follow-ups.
- Prepare and submit weekly staffing and placement reports to the Program Manager.
- Review caregiver timecards for accuracy and coordinate with payroll to resolve discrepancies.
- Respond to employment verification requests, collaborating with payroll to confirm pay and rate details.
- Maintain a consistent on-site presence during scheduled hours unless otherwise approved.
- Perform other duties as assigned by the Branch Manager or Program Manager.
- All other duties as assigned.
QUALIFICATIONS:
- 3 years of staffing coordination, scheduling, recruitment, or administrative support experience; healthcare or homecare industry preferred.
- Familiarity with healthcare regulations, compliance requirements, and staffing processes preferred.
- Demonstrated ability to build and maintain positive relationships with clients, caregivers, and team members.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, time-sensitive environment.
- Excellent communication skills (verbal and written), with strong interpersonal and customer service abilities.
- Attention to detail and accuracy when handling documentation, schedules, and payroll-related items.
- Effective time management and ability to multi-task while maintaining quality and accuracy.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn new software systems.
Education: High School or equivalent required. Some college preferred; or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
We will consider all employment-qualified applicants with criminal histories in a manner consistent with the requirements of FCIHO.
Company equipment(laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment.
Benefits
Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access.
Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability
#IND123 |
Cross Country Healthcare, Inc.
28 USD-30 USD
medical insurance, dental insurance, life insurance, vision insurance, tuition assistance, 401(k)
Sep 11, 2025