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LTSS Service Care Coordinator

Spectraforce Technologies

United States, Texas, Houston

Sep 11, 2025

Position Title: LTSS Service Care Coordinator

Work Location: Remote - San Antonio, TX

Assignment Duration: 6 months

Work Schedule: 8:00 am - 5:00 pm

Position Summary: The Specialty Authorization Team consists of the processing of authorizations and follow-ups for DME, MHM, DAHS, and reductions/denials in which we are now at a 1 BD TAT for the processing of SK/SH/MMP authorizations.

Background & Context:

We utilize project temps/contingent workers to assist with each of these areas as well as cross train them to be able to assist in multiple functions.
The team continues to experience high authorization volumes.

Key Responsibilities:

Daily check in & communication via group IM(s)
Daily production logs must be completed and emailed to designated person no later than 9am next business day
Multi-tasking with multiple monitors and applications
Utilize work guides and or resources
97% Quality (Audits)
98% Production
0-5% Error Rate

Qualification & Experience:

Required: High School/GED
Preferred: Bachelor's degree in Social Work, Health Services, Behavioral Science, or related field, or equivalent experience.
Required: LPN, LVN, or LCSW preferred. License is the most important.

2+ years of experience in a managed care environment or working with people who have disabilities and/or with vulnerable populations who have chronic or complex conditions.

Candidate Requirements
Education/Certification	Required: High School/GED	Preferred: Bachelor's degree in Social Work, Health Services, Behavioral Science, or related field, or equivalent experience.
Licensure	Required: LPN, LVN, or LCSW preferred. License is the most important.	Preferred:
Years of experience required Disqualifiers Best vs. average Performance indicators	Must haves: Nice to haves: LPN, LVN, or LCSW preferred. License is the most important. Disqualifiers: Performance indicators: Best vs. average:
Top 3 must-have hard skills Level of experience with each Stack-ranked by importance Candidate Review & Selection	1	2+ years of experience in a managed care environment or working with people who have disabilities and/or with vulnerable populations who have chronic or complex conditions.
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