Customer Service Representative I

About the Role:

Ready to be the friendly voice that helps customers every
day as a Customer Service Representative I? In this role, you'll dive into
customer questions, find clear answers, and solve problems with a smile. You'll
keep things running smoothly by tracking interactions and making sure every
issue gets the attention it needs. If you're all about great service and love
turning challenges into wins, this role is made for you!

What You'll Do:

• Answer customer questions by researching and providing
  clear, helpful information while handling each call professionally.
• Resolve issues by exploring solutions and escalating when
  needed to ensure quick problem resolution.
• Record all customer interactions and follow up to make sure
  every inquiry or concern is fully addressed.
• Meet company service and productivity standards while
  complying with policies and maintaining excellent customer care.

Who You Are:

• 2-year college degree or equivalent experience
• 2-year minimum experience in direct customer service
• Demonstrates excellent telephone and written communication
  skills
• Excellent written and verbal communication skills
• Professional phone demeanor skills
• Proficiency in Microsoft Office Suite
• Ability to meet critical deadlines and prioritize multiple
  tasks in a fast-paced environment
• High attention to detail and strong organizational skills

Ideal to have:

• Experience using a customer service ("CRM") or sales
  database system

Real Estate run on Yardi. About Us:

Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 9,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.

Discover the Yardi Difference:

Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.

Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.

If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!

#TeamYardi. #YardiCareers #hiring

$23/hr - $25.52/hr

All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.

EOE/Race/Gender/Disability/Vets

*sk

#LI-Hybrid