NOC Technician

Are you a NOC Technician looking to join one of the top companies in the Energy and gas industry?

Are you looking to further your career and grow?

Do you have IT service support experience?

If you answered yes to those three questions, then apply today!

Acara Solutions seeks highly qualified candidates to work Onsite with our client in San Antonio, TX. Interested?

Here's what you'd do:

• Network Operations Center (NOC) provides 24 x 7 x365 continuous support and monitoring of client's Business and Network Computer Systems and infrastructure services, customer service support, data center infrastructure support, enterprise scheduling service and all after hours and holiday service desk calls.
• Employees are considered essential personal and must respond to their job responsibilities regardless of weather, disaster.
• NOC provides enterprise-wise system processing, monitoring, and support across a corporate landscape located between several sites, Main Office (9th floor), EMC, and Eastside Center (TLC).
• Identifies and analyses of the systems/applications that support financial, purchasing, customer services, and work management for client business critical processes.
• These servers are provided in coordination with separate technology systems owned and maintained with Energy Supply, Energy Delivery & Solutions, and Corporate Administration and Shared Services.
• Acts as the hub during system maintenance and outages, providing the central point of contact.
• NOC is the first point of contact for end users of client's IT services and incidents for after hours, holidays, and weekends, providing support during the non-working hours of the Service Desk.
• This provides consistency to the end user.
• Employees must be extremely flexible with their working hours and assigned duties.
• They are often the first to identify trends that potentially can have a negative impact within the work environment.
• Employees should have a combination of technical and soft skills that benefits not only the end user, but the company as a whole.
• Provides service excellence to customers while following the guidelines of the organization.
• Disruptions are escalated promptly and efficiently allowing the customer (internal employees) to remain productive, this keeps the organization and supported customers performing at the highest level possible.
• Coordinates issues resolution with other support areas to minimize down time.
• Use of personal computing equipment, telephone, multi-functioning printer and any new technology offered.
• The monitoring and support of Corporate and Operational: Computer systems (hardware, software, CPU , file systems) Network infrastructure, including firewalls
• The monitoring and restart of file systems backups
• Monitoring and support of problem resolution for batch processing
• Monitoring and support of processes for SAP applications: SAP-CIS, SAP-FIS, SAP-SAP-CIS, SAP-FIS, SAP-HR, SAP-WMS, and SAP-AMI
• The Monitoring of Telecom infrastructure
• Answer Third party vendor calls and escalates to support teams
• Answer EIT support line (2020) after hours, weekends, and holidays
• Data Center environment monitoring at: Main Office, EMC, TLC
• Document and escalation of issues to Support Teams
• Coordinate with Production Control & Support Teams for critical alerts
• Support and coordinate scheduled outages
• Compile and distribute daily Morning Report
• Compile and distribute Weekly Report
• Maintain updated NOC Procedures
• Maintain updated call duty rosters for Support Teams
• Maintain 24x7x365 coverage

Here's what you'll get:

Pay: $ 21.00 /hr

Hours: 40 hrs/week

Length: Temp (12 months)

Sounds like a good fit?

APPLY TODAY

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.

Required Skills:

• High School Diploma or GED.
• Minimum 2 years of IT service support experience.

Preferred Skills:

• IT ServiceNow
• Must have the ability to remain at desk to process service requests and monitor for long periods of time without a break.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be needed to verify identity and eligibility to work in the United States and to complete the necessary employment eligibility verification form upon hire.
• Ability to travel for training sessions and other business related events.
• After hours work is needed without much notice, including call duty requirements.
• Working Environment Industry office standard, however, at times high stress.
• At times only staffed with one person for an entire 12 hour shift.
• Position requires manual dexterity, sitting, standing, walking, stooping, kneeling, crouching and crawling.
• Must be able to exert or lift up to 40 pounds.

Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.

Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.