New

IMM Patient Care Coordinator

TEKsystems
$23.00 - $24.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, North Carolina, Morrisville
Sep 07, 2025
Patient Care Coordinator (Remote) Start Date: October 1, 2025 Contract Duration: 12 months Pay Rate: $23/hour Schedule: TBD (No time off permitted during contract period) Work Setup: 100% Remote (equipment provided) Position Summary Trialcard is seeking a compassionate and detail-oriented Patient Care Coordinator to join our remote team. This role is regionally aligned and serves as a critical liaison between patients, healthcare providers, and program stakeholders. You'll be the voice of support for patients navigating reimbursement, affordability programs, and access to prescribed therapies-ensuring no one is left behind due to non-clinical barriers. Key Responsibilities * Advocate for patients through program enrollment, reimbursement, co-pay assistance, and affordability support * Serve as the primary point of contact for assigned healthcare providers, delivering timely updates and building strong relationships * Partner with prescribers and patients to resolve access challenges and streamline therapy initiation * Maintain accurate records in compliance with program standards and regulatory guidelines * Escalate complex cases appropriately and follow program protocols * Act as a regional liaison to client contacts, including sales representatives * Collaborate with Franchise Program Managers and clients to share insights on patient status, provider feedback, and program effectiveness * Deliver exceptional customer service while representing the brand with professionalism and empathy * Educate patients on health conditions and available support services * Uphold strict confidentiality and ethical standards * Handle inbound and outbound calls in a fast-paced, high-volume environment * Additional duties as assigned Required Skills & Experience * Minimum 3 years of experience in healthcare, medical, or customer service settings * Strong understanding of reimbursement processes and major payers (Medicare, Medicaid, VA, DOD, commercial) * Experience with prior authorizations, insurance verification, and medical claims * Bilingual proficiency preferred * Familiarity with medical terminology and pharmacy benefits * Proven ability to manage patient access, case coordination, and provider communication * Computer savvy with strong documentation and multitasking skills * Professional, dependable, and organized with excellent time management * Positive, flexible, and eager to learn and adapt to Trialcard policies Top Skills Customer Service \| Call Center \| Prior Authorization \| Medical Claims \| Insurance Verification \| Medicare & Medicaid \| Bilingual Communication \| Patient Access \| Case Management Ready to make a meaningful impact in patients' lives while working from the comfort of your home? Apply now and become a trusted advocate in healthcare access. Pay and Benefits The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Morrisville,NC. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.