Service Desk Support Analyst - Davenport, IA

IPG Photonics
vision insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Iowa, Davenport
Oct 20, 2025
Back 47d Service Desk Support Analyst #25-516 Davenport, Iowa, United States Apply Apply for this job now! Apply Job Description IPG Photonics seeks a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Service Desk Analyst, you will be responsible for providing technical assistance and support related to computer systems, hardware, and software. The ideal candidate is a diligent, hardworking individual who can communicate with customers to determine their needs, can work with little supervision, and can always deliver outstanding work. Must have experience supporting executive team members. Responsibilities: Support executive team members on their day-to-day support needs with highest urgency. Provide on-going IT Support to the manufacturing department with their IT needs. Participate in off-hour call rotation and travel to remote sites for support as needed. Perform troubleshooting activities to determine the cause and resolution of computer hardware and software Assess and take ownership of technical support tickets in the helpdesk ticketing Collect information around problems and escalate to higher support tier when needed. Perform a daily check for the meeting rooms' functionality and implement a fix to see if a fault is identified. Image computes to adhere to IPG's standard deployment. Requirements Qualifications: 3+ years of Microsoft Windows support experience 3+ years of Microsoft Office support experience 3+ years Active Directory support experience 3+ years supporting Microsoft 365 environments User management experience in Active Directory and Exchange Servers. Strong communication skills SCCM experience a plus Manufacturing environment experience a plus Location(s) 8900 N. Harrison Street, Davenport , Iowa 52806 , United States Employment Type Non-Exempt US Benefits Information Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Equity awards as applicable (include for positions that are equity eligible) Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year Prorated for part time schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disabilityinsurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach Must work at minimum, 20 hours/week. Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.