Atlassian Cloud Administrator

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing-improving productivity, enhancing people's lives and redefining what's possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications-from minimally invasive surgery to robotics to 3D metal printing.

Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta.

Company Overview

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing improving productivity, enhancing people's lives and redefining what's possible. We serve as a trusted technology partner to medical and advanced industrial original equipment manufacturers (OEMs) worldwide, engineering components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications from minimally invasive surgery to robotics to 3D metal printing.

Novanta is a global organization with offices located throughout EMEA, The Americas and Asia Pacific. Novanta is a publicly traded company on NASDAQ under symbol NOVT.

Business Overview

Novanta's Corporate and Shared Services teams play an important role in executing the company's strategic mission and operations. Included in Corporate and Shared Services are the business functions including Finance, Accounting, Human Resources, Information Technology, Legal, Compliance, Corporate Development and Corporate Marketing. The Corporate and Shared Services teams work closely with all Novanta business units to support operating initiatives contributing to the organization's financial success.

Summary

The Novnata IT team is rapidly growing, entering new markets and adding innovative new features to our products while expanding our product line in support of our Business customers and internal Business teams.

We are seeking a top-performing Atlassian Administrator to join us on the journey of optimizing and streamlining our Atlassian Orgs, with a focus on user experience, compliance, automation and scaling.

In this role, you will work hands-on in helping shape the future direction of Novanta and its long-term strategy. This Atlassian Administrator will drive the development, customization, and maintenance of our Atlassian suite of products.

The Atlassian Administrator is responsible for the configuration, maintenance, and optimization of Atlassian Cloud products such as Jira Service Management, JIRA, Confluence, Atlassian Guard, and other related tools. This role ensures that the Atlassian ecosystem operates efficiently, meets organizational needs, and supports business objectives. The ideal candidate will bring a mix of technical expertise, process improvement skills, and the ability to work closely with cross-functional teams to enhance productivity and collaboration. We will also be building out our Org with a Sandbox environment, Change Management, Assets and other tools.

Primary Responsibilities

Platform Administration

• Manage and maintain Atlassian Cloud tools, including Jira Service Management, Jira, Confluence, Atlassian Guard, and related plugins/add-ons.
• Monitor system performance, plan for upgrades, and ensure system availability and scalability.
• Implement and enforce governance, permissions, and security standards.
• Implement the new sandbox as a testing/POC environment.

Customization and Optimization

• Design, configure, and manage custom workflows, fields, schemes, and dashboards in Jira.
• Implement integrations with other systems and tools (e.g., OnRamp, Datadog, Git).

User Support and Training

• Provide technical support for Atlassian users, troubleshooting and resolving issues in a timely manner.
• Conduct training sessions and create user documentation to promote best practices and efficient tool usage.
• Serve as a liaison between technical teams and business units for Atlassian-related matters.

Process Improvements

• Work with stakeholders to gather requirements and improve project management workflows.
• Analyze current usage patterns and recommend optimizations to enhance team productivity.
• Stay informed about new Atlassian product features and capabilities and suggest implementation strategies.

Reporting And Analytics

• Create and manage custom reports and dashboards to support project management and operational visibility.
• Analyze data to identify trends and insights that can improve team and project performance.

Compliance And Security

• Ensure compliance with organizational policies, regulatory requirements, and industry standards.
• Collaborate with the various IT teams to maintain a secure environment for Atlassian products.

General Tasks

• Maintain strict compliance with the quality, environmental and occupational health and safety regulations and implementation of the instructions of the quality, environmental management and/or occupational health and safety officer.

Required Experience, Education, Skills, Training and Competencies

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• 3+ years of experience as an Atlassian Administrator, with a strong focus on Jira and Confluence.
• Proven experience in customizing workflows, schemes, and dashboards.
• Experience with web/Jira Cloud languages (e.g., HTML, Java) and automation tools (e.g., Jira Automation, ScriptRunner, Jira Expressions).
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Familiarity with Multi Atlassian Org site management.
• Familiarity with Site Migrations/Consolidation of different Atlassian Orgs.
• Domain Managed site with using Managed and unmanaged users.
• Azure AD (Entra ID) user synchronization.
• Atlassian Billing and vendor management
• Deep understanding of Atlassian best practices and architecture.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills with the ability to work with technical and non-technical stakeholders.
• Familiarity with Agile, Scrum, and other project management methodologies.

Bonus Points

• Atlassian Certified Expert, Jira Administration Certification, or equivalent.
• Experience with Workday, Azure, ServiceNow and OnRamp integrations.

Travel Requirements

• Up to 10%
  

Physical Requirements

• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Ability to use vison to read computer screen and read printed materials

(*) Common European Framework of Reference for Languages (CEFR)

Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy.

Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.