Infrastructure Engineer II - Web Content Filtering

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for tool and service designs within a technical domain that enable business strategies in accordance with architectural governance, standards and policies. Key responsibilities include creating infrastructure tools and their integration as a service, facilitating deployment of technical solutions by developing templates, playbooks and automation used during implementation. Job expectations include looking for opportunities to improve efficiency when implementing and maintaining tools/services and embracing a culture of innovation and continuous improvement.

Position Summary:

The Web Content Filtering Engineer will be responsible for providing network service request engineering support for Web Content Filtering/Proxy and Threat/Malware infrastructure for Bank of America. Responsibilities will include request fulfillment and change execution as part of a larger team that is responsible for the health and welfare of the Banks Web Content Filtering/Proxy and Threat/Malware infrastructure.

Leads and/or participates in the design, development, and implementation of complex system engineering activities involving cross-functional technical support, systems programming and data center capabilities. Responsible for components of highly complex engineering and/or analytical tasks and activities. Establishes input/output processes and working parameters for hardware/software compatibility, coordination of subsystems design, and integration of total system. Viewed as a technology subject matter expert; able to provide and communicate complex technology solutions across differing audiences including technical, managerial, business executives, and/or vendors. Will have responsibility for multiple, complex projects; will direct activities of teams related to special initiatives or operations and may have direct reports.

Responsibilities:

• Provides subject matter expertise and consulting services on a range of technologies and assists Technical Analysts and Infrastructure Engineers to ensure that technology solutions comply with enterprise system design and engineering standards
• Assists with translating business requirements into technical definitions, reference models, blueprints, and playbooks for deployment in compliance with architecture standards and policies
• Assists in the evaluation of reference models, blueprints and playbooks to ensure they are fit for purpose
• Develops software solutions to address manual and repeatable work or inefficient processes
• Conducts on-site evaluations of third-party products being considered for firm adoption
• Promotes an inclusive and healthy working environment and helps to resolve organizational impediments/blockers
• Contributes to the creation/selection of functional and non-functional product evaluation requirements within and across domains
• Create, peer review, and implement proxy/malware designs based on service requests
• Leverage designated tools and resources to create technical designs that will drive implementation during a pre-approved change window as necessary
• Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Banks Change Management procedures
• Responsible for Service Request Fulfillment including analysis of the incoming Request to better understand the customers business & technical needs, prioritizing dates, scheduling and executing the required changes
• Collaborate with other internal/external Bank teams such as Network Operations, Engineering and Architecture, and clients on core configuration design requirements/standards and impact assessment
• Perform design validation testing and pre-work in non-production environments when necessary to ensure successful implementation in production
• Communicate the status and progress to the customer on a daily basis via the Banks systems of record and respond to requests and incidents in adherence to standard SLAs

Required Qualifications:

• 3-5 years of experience directly managing Web Content Filtering/Proxy infrastructure in forward and reverse proxy configurations.
• At least 5 years of experience directly managing Network Security infrastructure and technologies such as firewalls, content inspection, malware inspection or similar
• Advanced experience managing, configuring and troubleshooting Splunk Radware, Alteon and FireEye content inspection technologies
• Excellent customer facing communication skills in English, customer support and knowledge of ITIL best practices
• Knowledge of authentication protocols such as Kerberos, LDAP, IWA, IWA-direct, SSO, Active Directory.

Desired Qualifications:

• 6-8 years of continuous expertise in Network Operations, Information Security, Cyber Security or similar Network Security fields providing Request, Incident, Change and Problem Management support
• Experience with Bluecoat Management Center as secondary skill, Bluecoat ProxySG, BCAAA is a plus
• Experience with McAfee Web Gateway as primary skillset , McAfee DLP is a plus
• Experience with PAC files
• Experience with F5 SSLO is a plus
• Experience with Netskope is a plus
• Strong analytical, troubleshooting and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs
• ITIL certification preferred
• At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CCSP, CEH, is desirable.

Skills:

• Analytical Thinking
• Application Development
• Automation
• Production Support
• Risk Management
• Adaptability
• Business Acumen
• DevOps Practices
• Solution Delivery Process
• Solution Design
• Architecture
• Collaboration
• Innovative Thinking
• Stakeholder Management
• Technical Strategy Development

Shift:

Hours Per Week: