Windows 365 Virtual Desktop Engineer

Description

The NASA IT portfolio within the Federal Civilian IT sector at Leidos currently has an opening for a Windows 365 Virtual Desktop Engineer. This is primarily a telework position, but the ideal candidate will reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience to support the NASA End-User Services and Technologies (NEST) mission. In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data. And, above all else, continuously enhance the end-user experience.

Primary Responsibilities
The primary responsibilities of this role are designing, testing, implementing and maintaining the Windows 365 virtual desktop service for NASA.

• Architect and Designa scalable, secure, and high-performance Windows 365 Cloud PC environment to support enterprise virtual desktop needs.
• Lead the end-to-end implementationof the Windows 365 Virtual Desktop service, including infrastructure setup, configuration, and integration with existing enterprise systems.
• Develop comprehensive documentationfor architecture, configurations, operational procedures, and user support materials.
• Collaborate with cross-functional teams(networking, security, identity, and support) to ensure seamless integration and alignment with enterprise IT standards.
• Establish and execute testing protocolsto validate performance, security, and user experience prior to production rollout.
• Define and implement policiesfor user provisioning, access control, device management, and data protection within the Windows 365 environment.
• Monitor and maintainthe health, performance, and availability of the virtual desktop infrastructure, including proactive issue resolution and capacity planning.
• Implement automation and scriptingto streamline deployment, updates, and management of Cloud PCs.
• Provide Tier 3 supportfor escalated issues related to Windows 365 and virtual desktop services.
• Stay current with Microsoft 365 and Windows 365 roadmap updates, evaluating and implementing new features and capabilities as appropriate.
• Ensure compliancewith organizational security policies, regulatory requirements, and industry best practices.
• Develop and deliver trainingand onboarding materials for IT support teams and end users.
• Create, maintain, and deploy Windows client images for use in Windows 365
• Create, maintain, and deploy software packages for use in Windows 365 client virtual machines
• Package, test, and deploy operating system and software updates to Windows 365 client virtual machines
• Maintain 99.9% availability for the Windows 365 service
• Create user documentation and communication materials regarding the Windows 365 service
• Develop and execute test plans for new endpoint hardware and operating system deployments
• Resolve incidents and fulfill requests in alignment with established program processes and in a timeframe that meets or exceeds SLA requirements for incident handling, request fulfillment and service availability (uptime).
• Work with vendors to resolve technical issues, monitor product roadmaps, and implement product changes.
• Support other client management functions within the NEST Enterprise Operations team.

Basic Qualifications

• Public Trust or other active security clearance is required.
• Bachelor's degreein Computer Science, Information Technology, or a related technical field and4-8 years of relevant experience, orMaster's degreewith2-6 years of relevant experience.
• Proven experiencedesigning, implementing, and supporting Microsoft Windows 365 or Azure Virtual Desktop (AVD) environments in an enterprise setting.
• Strong understandingof Microsoft 365 ecosystem, including Intune, Entra ID, Entra Conditional Access, and Configuration Manager.
• Demonstrated abilityto independently lead technical projects from concept through implementation, with measurable impact on operational outcomes.
• Experience developing technical documentation, including architecture diagrams, configuration standards, and operational procedures.
• Advanced troubleshooting skillsacross Windows OS, networking, identity, and virtualization layers.
• Ability to collaboratewith cross-functional teams to develop integrated solutions that meet business and technical requirements.
• Excellent communication skills, with the ability to explain complex technical concepts to both technical and non-technical stakeholders.
• Experience mentoring or guiding junior technical staff, including code or configuration reviews and knowledge sharing.
• Deep technical knowledgein virtualization, cloud computing, and enterprise IT infrastructure, with a broad understanding of related domains such as security, networking, and identity management.

Preferred Qualifications

• Microsoft certificationssuch as:
  • Microsoft Certified: Windows 365 Administrator Associate
  • Microsoft Certified: Azure Solutions Architect Expert
  • Microsoft Certified: Modern Desktop Administrator Associate
• Hands-on experiencedeploying Windows 365 in a greenfield environment, including pilot testing, user onboarding, and production rollout.
• Experience with automation toolssuch as PowerShell, Azure Automation, or Microsoft Graph API for managing virtual desktop environments.
• Familiarity with Zero Trust security principlesand their application in virtual desktop infrastructure.
• Experience integrating Windows 365 with third-party identity providers, monitoring tools, or endpoint protection platforms.
• Knowledge of enterprise networking concepts, including VPN, DNS, firewalls, and bandwidth optimization for cloud-based desktop delivery.
• Experience with hybrid identity models, including Azure AD Connect and Active Directory Federation Services (ADFS).
• Understanding of licensing modelsand cost optimization strategies for Microsoft 365 and Windows 365 services.
• Background in ITIL-based service management, including incident, change, and configuration management processes.
• Experience working in regulated environments(e.g., government, healthcare, finance) with a focus on compliance and audit readiness.

At Leidos, we don't want someone who "fits the mold"-we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, "what's next?" before the dust settles on "what's now."

If you're already scheming step 20 while everyone else is still debating step 2... good. You'll fit right in.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

#Remote