Program Manager

• Responsible for program management of multiple hospital wide patient safety initiatives. Program management responsibilities include:
  • Work with committee chairs to identify strategic focus.
  • Responsible for ensuring all program goals and related tasks and timelines are completed in an efficient manner.
  • Support committee chairs during and between meetings.
  • Prepare agendas, minutes and follow-up on action items from meetings.
  • Prioritize program deliverables to meet deadlines.
  • Provide consulting support to aide decision-making and strategic planning by senior management.
  • Manage logistical and administrative aspects of multiple patient safety programs including overseeing resources, reporting requirements; and drafting quarterly and interim reports as needed.
• Responsible for analytic support for the development and execution of comprehensive risk/safety register.
  • Coordinate safety & quality data collection and prioritization.
  • Analyze key safety indicators across BWH and report on outcomes.
  • Analyze and interpret safety data (Patient Safety Indicators, NPSG metrics, Hospital Acquired Conditions, rL Solutions, Serious Reportable Events, etc.) across BWH.
• Independently works to ensure Equity-informed High Reliability Organization (HRO) concepts are embedded throughout BWH, such as, sequence of reliability, continuous improvement, just culture, increased reporting of adverse events and near misses, and increased transparency.
  • Provides staff education to nurses, physicians and committees regarding HRO, patient safety, quality measurement and improvement, non-punitive reporting, and error prevention.
• Works with Senior Manager of Patient Safety and Risk Management and the Patient Safety and Risk Management team to perform other strategic and operational duties, as required.

Knowledge/Skills/Abilities:

• Superior organizational and interpersonal skills with ability to work independently.
• Ability to manage multiple tasks and projects/program, meet deadlines and manage schedules.
• High degree of professionalism, discretion, respect, and confidentiality.
• Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs.
• Strong management skills with experience in planning, facilitating, and organizing improvement programs.
• Problem-solving ability, data management, and analytic skills.
• Experience with performance improvement methods, including statistical concepts and applications.
• Demonstrated effectiveness as a team member, team facilitator, and team leader.
• Excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides, and presenting to clinical and administrative audiences.
• Ability to analyze and present data in a way to influence and change behavior.
• Comfortable interacting with a vast array of administrative and clinical staff, ranging from frontline providers to senior and executive leadership.
• Working knowledge of Electronic Health Records.
• Thoughtful and creative problem-solving skills with the ability to identify and resolve relevant issues that may arise.
• Must be flexible and able to manage a multi-faceted program with a self-directed work style, balanced with the ability to work collaboratively
• Fluency in PC/Microsoft applications including Word, Excel, PowerPoint, and Adobe Acrobat.

• Position is hybrid, fast paced office and clinical setting, as well as some remote work at home depending on meeting schedules.
• Frequent, daily use of computer, telephone, fax machine
• Exposure to highly confidential data, including protected health information, requires extreme discretion
• Occasional early or late meetings to accommodate schedules
• Occasional travel to other Mass General Brigham locations in greater Boston area
• Because this role is in an active change management environment, this role will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time

• Bachelor's degree required. Master's in Business, Health Management, Public Health or in another Social Science discipline is preferred but not required.
• At least 1 year of experience working as a program/project manager or equivalent experience in consulting, quality measurement, quality improvement, patient safety, patient experience, clinical compliance and risk management.
• Previous experience in project management/coordination and facilitation of meetings.
• Comprehensive knowledge of healthcare services, systems and procedures.
• Computer and Internet skills and experience required, including proficiency with MS Office products (Word, Excel, PowerPoint, and Access).