Customer Care Support Specialist (Remote)

Staffmark is hiring a Customer Care Support Specialist to assist online students via phone, email, and chat with financial services, technical support, registration, and course materials, ensuring a positive, student-focused experience while following university policies.

Pay & Schedule

• Pay: $18/hr
• Shift: Various (flexible schedule; may include weekends/evenings)

Responsibilities:

• Provide support to students via phone, email, and chat.
• Troubleshoot issues and coordinate solutions across departments.
• Escalate complex concerns as needed.
• Ensure compliance with FERPA and confidentiality policies.
• Collaborate with teams to enhance student satisfaction and success.

Requirements:

• 3+ years in customer service, technical support, or related field.
• Strong communication and multitasking skills.
• Proficient in Microsoft Office and multiple databases/platforms.
• Ability to build rapport with diverse students.
• Flexible, adaptable, and able to handle sensitive information.
• Familiarity with online learning technology a plus.

Why You'll Love This Job:

We offer a comprehensive benefits package to support your health, financial goals, and work-life balance. Benefits include medical, dental, and vision insurance; life insurance; short-term disability coverage; and a 401(k) retirement plan. You'll also enjoy weekly pay every Friday, access to employee discount programs, and opportunities to earn referral bonuses.

Interested? Click "Apply Now" and a dedicated recruiter will be in touch to discuss this amazing opportunity.

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