Customer Care Agent

• Respond to phone calls, emails, and inquiries with professionalism.
• Solve customer problems with creativity, speed, and care-ensuring satisfaction every time.
• Handle complaints and turn challenges into opportunities for outstanding service.
• Perform accurate data entry and maintain organized customer records and files.
• Partner with your team and leadership on projects and process improvements.
• Ensure customer information, requests, and account updates are entered with precision.

• 1+ year of customer service experience (bonus if it's in a fast-paced or service-driven industry).
• Excellent communication skills, via phone and in writing.
• Strong computer and data entry skills (typing 45-55 wpm with accuracy and 10-key by touch preferred).
• A positive, flexible, and team-oriented attitude.
• Ability to multitask, stay organized, and adapt quickly.

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