New

Assistant Director of Enterprise Applications Administration

East Carolina University

$81,434 - $125,000

United States, North Carolina, Greenville

Sep 03, 2025

Posting Details

Position Information

Job Title	Assistant Director of Enterprise Applications Administration
Position Number	500468
Vacancy Open to	ECU Employees
Department	AFH IT Enterprise Info Systems
Department Homepage	https://itcs.ecu.edu/
Advertising Department	ITCS ENTERPRISE INFORMATION SYSTEMS
Division	Administration & Finance
Classification Title	IT Manager II
Working Title	Assistant Director of Enterprise Applications Administration
Number of Vacancies	1
Full Time Equivalent (FTE)	1.00
Full Time or Part Time	Full Time
Anticipated Recruitment Range. Salary offered may be outside of this range as impacted by budget, UNC salary administration, and/or candidate qualifications.	$81,434 - $125,000
Position Location (City)	Greenville
Position Type	Non-Faculty
Job Category	Non-Faculty Information Technology
Organizational Unit Overview	Information Technology and Computing Services ( ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university. Information Technology and Computing Services ( ITCS) at East Carolina University supports enterprise-wide computing and technology services. The primary purpose of this team is to maintain and enhance administrative systems while leading initiatives in business process redesign to drive workflow improvements that foster operational excellence throughout the university.
Job Duties	INTERNAL POSTING: Open only to applicants currently employed by East Carolina University The Assistant Director of Enterprise Applications Administration provides strategic leadership and operational oversight for the university's portfolio of enterprise applications and digital solutions. This position leads two primary teams: a Digital Solutions team that partners with campus stakeholders to translate business needs into effective technical solutions and an Applications Administration team responsible for the configuration, maintenance, support, and optimization of a wide range of administrative systems. The Assistant Director works closely with functional business units, IT leadership, and vendors to ensure that enterprise applications are reliable, secure, and aligned with the institution's operational and strategic goals. Lead, supervise, and mentor the Digital Solutions team and the Applications Administration team, fostering a collaborative, service-oriented, and innovative culture. Set team priorities, allocate resources effectively, and ensure the timely delivery of high-quality support, projects, and solutions. Develop staff skills through coaching, training, and professional development opportunities. Oversee intake and management of business requests, problems, and improvement opportunities related to administrative applications and processes. Guide the Digital Solutions team in partnering with campus stakeholders to gather requirements, design solutions, and implement digital forms, workflow tools, and automation that enhance administrative efficiency. Promote user-centered design, effective change management, and process documentation to ensure successful solution adoption and long-term sustainability. Provide oversight for the configuration, administration, maintenance, and support of enterprise administrative applications, including: Digital forms platforms Document imaging and management systems Workflow and business process automation tools Purchasing and procurement systems User Access Controls Other related enterprise administrative applications critical to campus operations. Ensure these systems are secure, reliable, integrated, and compliant with institutional policies and applicable regulations. Manage system upgrades, patching, testing, and quality assurance processes for all supported applications. Coordinate vendor relationships, support contracts, and licensing for administrative systems and tools. Serve as a key liaison between technical teams and administrative departments such as Finance, HR, Procurement, Enrollment Services, and other functional units. Facilitate regular meetings and communication with stakeholders to gather feedback, prioritize enhancements, share updates, and coordinate system roadmaps. Partner with IT security, infrastructure, and data governance teams to ensure applications meet institutional standards for security, integration, and data integrity. Lead or support projects involving the implementation, enhancement, or replacement of administrative applications and digital solutions. Develop and maintain clear standards, procedures, documentation, and training to ensure consistent and reliable system administration and user support. Monitor service performance, establish and report on key performance indicators (KPIs), and drive continuous improvement for supported applications and services. The standard work schedule for this position will need to be adjusted to meet the position requirements, which include and are not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations. This position may be eligible for Flexible Work Arrangements ( FWA) under the ECU FWA Policy. This position requires the employee to reside within a reasonable commutable distance of the ECU main campus. "Reasonable commuting distance" is defined as a location that does not exceed a distance that can be safely traveled in two hours by automobile under average conditions of traffic, weather, and roads to employee's assigned duty station in Greenville, NC. Contingent upon availability of funds.
Minimum Education/Experience	Bachelor's degree and 2 years of relevant experience or equivalent combination of education and experience. A minimum of 1 year of supervisory experience is required. All degrees must be received from appropriately accredited institutions.
License or Certification Required by Statute or Regulation	NA
Preferred Experience, Skills, Training/Education	Experience administering or supporting a variety of administrative systems Experience designing or overseeing business process redesign and workflow improvements using digital tools. Familiarity with integration strategies connecting administrative applications with ERP systems and other institutional platforms. Experience working in higher education or another complex organization. Understanding of data governance, information security, and compliance requirements relevant to administrative systems. Relevant certifications or training in enterprise applications, project management, business analysis, or process automation. Supervisory experience leading and motivating teams, including the oversight, coaching, and professional development of staff to meet performance targets and support long-term growth.
Special Instructions to Applicant	East Carolina University requires applicants to submit a candidate profile online in order to be considered for the position. Candidates must also submit a cover letter, resume, and a list of three references, including contact information, online. Applicants must be currently authorized to work in the United States on a full-time basis.
Additional Instructions to Applicant	In order to be considered for this position, applicants must complete a candidate profile online via the PeopleAdmin system and submit any requested documents. Additionally, applicants that possess the preferred education and experience must also possess the minimum education/experience, if applicable.
Job Open Date	08/29/2025
Open Until Filled	No
Job Close Date - Positions will be posted until 11:59 p.m. EST on this date. If no closing date is indicated, the position may close at any time after the initial screening date.	09/08/2025
Initial Screening Begins	09/09/2025
Rank Level
Quick Link for Direct Access to Posting	https://ecu.peopleadmin.com/postings/88717
Nondiscrimination Statement	East Carolina University is committed to workforce success and cultivating a culture of care for our employees. ECU prohibits unlawful discrimination and harassment based on race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, and veteran status. All qualified applicants will receive consideration for employment without regard to their protected veteran status or disability. Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.
Eligibility for Employment	Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Department for People Operations, Success, and Opportunity	If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.