Head Tennis Professional

About Us

Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

POSITION REQUIREMENTS:

• Must be well groomed and adhere to dress code/uniform and personal appearance standards defined in the associate handbook.
• Must be friendly and outgoing with a professional demeanor.
• Ability to work alone during certain parts of the day.
• Must be available to work weekends, holidays, and possible overtime.
• Must be punctual each workday per their scheduled time.

POSITION EXPECTATIONS AND RESPONSIBILITIES:

Racket Sports Program Development & Leadership:

• Develop and oversee a comprehensive, engaging racket sports program for members, including private lessons, group clinics, camps, tournaments round robins, social events and special events.
• Tailor the racket sports programs to meet the needs and interests of members, ensuring offerings for all skill levels, ages, and abilities.
• Lead and supervise the coaching staff, ensuring consistency in lesson delivery and maintaining high coaching standards across all activities.
• Create and manage seasonal racket sports programs, ensuring an evolving and innovative curriculum, which keeps members engaged and excited.

Coaching & Instruction:

• Provide private and group lessons to club members, offering expert-level instruction, which helps members improve their skills and enjoy the racket sports.
• Lead competitive junior and adult racket sports clinics, including drill sessions, skill-building exercises, and match play.
• Prepare and lead racket sports camps for different age groups, such as youth camps, adult weekend intensives, and holiday-themed sessions.
• Offer individual coaching for players looking to compete at higher levels, including tournament preparation, strategy, and mental training.

Staff Management & Training:

• Supervise, mentor, and provide ongoing professional development for assistant and associate coaches and other racket sports staff.
• Ensure staff are up to date with the latest racket sports coaching techniques, equipment, and industry trends.
• Assist in hiring and training new racket sports professionals to maintain a high standard of instruction at the club.
• Develop and implement weekly schedules for racket sports professionals, ensuring appropriate coverage for lessons, clinics, and events.

Member Engagement & Experience:

• Build strong relationships with club members to understand their goals, preferences, and provide personalized recommendations for racket sports activities.
• Provide expert guidance on racket sports equipment, from rackets, paddles to apparel, offering advice and helping members select the best gear for their playing style.
• Work with the membership department to engage and retain members through special programs, events, and personalized follow-up.
• Ensure a welcoming, inclusive environment for all members, fostering a strong sense of community within the racket sports program.

Tournament & Event Coordination:

• Plan and oversee the organization of club tournaments, leagues, exhibitions, and social racket sports events, ensuring they run smoothly and meet member expectations.
• Create competitive and recreational racket sports events that appeal to both casual and serious competitive players, promoting participation and camaraderie.
• Represent the club at local, regional, and national racket sports competitions, ensuring the club's competitive teams are prepared and supported.

Facility Management & Maintenance:

• Ensure the racket sports courts and related facilities (e.g., locker rooms, pro shop, viewing areas) are clean, well maintained, and in top condition for play.
• Coordinate with maintenance staff to ensure the racket sports courts are maintained, and any necessary repairs or updates are promptly made.
• Assist in the management and ordering of racket sports equipment, ensuring the club supplies are adequately stocked for all programs and services.

Marketing & Promotion:

• Work with the club's marketing team to promote racket sports programs, lessons, and events through various channels (e.g., website, newsletters, social media).
• Develop and execute strategies to increase participation in racket sports programs, including targeted campaigns, special offers, and promotions.
• Collaborate with the club's leadership to align racket sports program offerings with the club's overall mission, branding, and member engagement strategies.

PERFORMANCE FACTORS:

• Attendance/ Punctuality and Dependability: Depended upon to report to work at the scheduled time, is seldom absent from work, and keeps unplanned absences to a minimum. The Employee follows company policy of reporting/planning absences and going through the correct channels to request time off. Completes work in a timely, accurate and thorough manner, is conscientious about assignments and deadlines.
• Normal Work Schedule: Flexible to accommodate 5, 9.5-hour workdays or another variation of 47.5 hours per week with extensive overtime during peak business periods, 30 minutes for lunch unpaid.
• Teamwork and Flexibility: Ability to help and share knowledge or expertise with others. Responds and adapts positively to new ideas, requests, and/or changing situations. Provides meaningful feedback and responds well to constructive criticism.
• Communication and contact: Communicate effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the company. Presents information and expresses ideas in a clear, concise, and in a well-organized manner; demonstrates grammatical prose when drafting letters, memoranda, and other forms of written communication. Listens attentively and provides appropriate feedback to ensure understanding.
• Relationships with others: Provides cooperative, responsive, and courteous service to clients and staff. Exhibits a professional and courteous demeanor and responds positively, yet quickly to special requirements or circumstances; works to maintain constructive working relationships.
• Initiative and Productivity: Initiates work activities, seeks responsibility, and makes efforts to improve knowledge and skills. The employee thinks along original lines, finds new and effective ways of doing jobs, and makes suggestions for improvements. The volume of work consistently done in relation to the volume considered to be a standard requirement of the job. Accuracy, attention to detail, thoroughness, and neatness.

• Judgment and Analytical Ability: Seeks clarification when unsure. Knows when to consult and when to act independently. Keeps supervisor informed of status and potential problems. Correctly determines work priorities and treats confidential information appropriately.

QUALIFICATIONS:

• Skills:

• Actively Listening - Give full attention to what managers, supervisors, coworkers, and clients are saying, taking note to understand the points being made, asking questions as appropriate. Determine the needs of your clients by actively listening to provide an exceptional product and experience.
• Speaking - Clearly communicate with managers, supervisors, and colleagues. Clearly communicate with clients to produce a great product and experience.
• Time Management - Manage the time you have with your clients/group to deliver an effective product in the time provided. Efficiently manage the time you have on assigned tasks.
• Critical Thinking - Follow safety protocols. Make sound decisions regarding safety issues related to weather, changing conditions, and client behaviors.

• Abilities:

• Oral Expression - The ability to communicate information and ideas in specific terms which others will understand.
• Problem Sensitivity - The ability to recognize there is a problem and determine the best course of action to remedy the issue, whether handling it yourself or notifying a supervisor or manager.
• Written Comprehension - The ability to read and understand information, which

is presented in writing.

• Oral Comprehension - The ability to listen to and understand information as it is presented through spoken words and sentences.
• Communication - Ability to communicate and work with a variety of ages and skill levels.
• Teamwork- The desire and ability to work in a cooperative, team-oriented atmosphere.

Compensation

Benefits

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.