New

IT Support Specialist I

Shorr Packaging Corp.
$27.00 - $29.00 / hr
401(k)
United States, Illinois, Aurora
4000 Ferry Road (Show on map)
Sep 02, 2025
Description Together, We Own it! Start your employee owner journey with Shorr Packaging. The IT Support Specialist I will be responsible for assisting users with issues arising from everyday use of corporate technology and be responsible for administration and analysis of voice/data network and related systems to resolve problems. Responsibilities Triage all incoming service desk calls and trouble tickets. Track tickets, tasks, & projects and reports status to Infrastructure Manager Provide onsite and phone-based support for local, remote and traveling users. User support can be performed either by remote access, phone, or on-site. Troubleshoot hardware and connectivity issues. Provide after hours and weekend support for high priority issues Analyze and supportMicrosoft Exchange including mail filters, virus definitions, database management, and archive/retention policies. Share responsibility for network security including password management, login activation/deactivation, and end-point protection. Support corporate devices using InTune Maintain asset tracking and IT inventory Configure and provide support for users in a Citrix XenApp environment. Configure and provide support for users in a Windows 7/10/11 & MS Office environment. Support disaster recovery framework, plans and technology including annual disaster recovery exercises with a continuous improvement mindset. Implement and support disaster recovery procedures. Support the implementation of a business lead business continuity plan (BCP) for continued operations in the event of a disaster; including plans to continue information systems functions at other locations Shorr Packaging does not provide work authorization sponsorship for this position. The targeted compensation for this position is between $27-$29/hour plus targeted bonus, depending on skills and experience of the selected candidate. Requirements Associate's degree (A. A.) or equivalent from two-year college or technical school or equivalent combination of education and experience. Minimum 1-year related IT Service/Help Desk Support experience Preferred Technical experience Windows Server 2016/2019/2022 and Windows 10/11 Active Directory Administration (including user/computer management, DNS, DHCP) Apple iOS; Android O365 Support and Administration Citrix VOIP phone system experience Mobile device management (including mobile phones and tablets) Corporate anti-virus management Endpoint network connectivity, VPN and multi-factor authentication workflows Technical documentation Shorr Benefits Build Wealth: Employee Stock Ownership Plan (ESOP) - Together, We Own It! Explore Shorr's Comprehensive Employee Benefits Competitive hourly rate plus targeted annual bonus plan 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.