Field Service Administrator

Position Overview: We are seeking a detail-oriented and professional Field Service Administrator to provide administrative support to the Sales team from the process of quoting PSA agreements to the receipt of purchase orders.

Job Title: Field Service Administrator

Location: Waterford, WI

About Us: For over 50 years, Avidity Science has been the global leader in water purification technologies in the biomedical, life sciences and clinical research markets. We are proud to be a trusted partner to the global science community, delivering high quality, innovative products and unrivaled service. At Avidity Science, what you do matters. Our team of over 300 talented employees around the world each play a vital role in delivering on our Vision of enabling science to improve the quality of life. Avidity Science is part of ATS Corporation, a publicly traded company.

Our Company Values: Safety, Accountability, Respect, Integrity, Passion and Collaboration are the values we live every day, around the world. We are passionate about our most important asset - our people - and cultivate an environment that provides development opportunities to grow professionally.

Key Job Responsibilities:

• Quote service renewal agreements and applicable multi-year agreements.
• Quote service agreements with product coming off of warranty on small scope projects.
• Send quotes to customers.
• Follow-up and work with customers in the resolution of all issues/ requirements in order to get the purchase order.
• Review all service agreements from Territory Managers.
• Manage, track and publish PSA quoting spreadsheet.

Qualifications:

• High school diploma or equivalent and a minimum of 2 years' experience in scheduling or call center support.
• Ability to effectively communicate both verbally and in written format, multi-task in a fast-paced environment and manage commitments.
• Proficiency with Microsoft Word, Excel and Outlook required.
• Experience with Salesforce.com and Oracle is a plus.

What We Offer:

• Medical, dental, vision, life insurance and disability
• Voluntary benefits including accident, critical illness, and hospital indemnity
• 401k with company match
• Goal Sharing
• PTO and paid holidays
• Supportive and Inclusive work culture
• Community Involvement and paid volunteer time
• Flextime
• Tuition Reimbursement
• Collaborative work environment