Group Program Associate, Flex-Time

Group Program Associate, Flex time

Why Join Us?

At the Denver Art Museum (DAM), we believe creativity and community thrive in a safe, welcoming environment The Sales & Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership and ticket sales, group visits and field trips, and call center communication.

Group Programs Associates are responsible for coordinating the arrival of school and adult groups to the museum and leading student and youth visitors in art-making workshops. This role is designed to expand on the Sales & Group Services Associate I role. Spanish language fluency preferred. This role is primarily operational and administrative and includes opportunities to support programming. If you are dependable, attentive, and committed to excellent service, we'd love to have you on our team!

Schedule: 30-39 hours per week. Weekdays and some weekend hours required.

Location: Denver Art Museum.

Pay Range: $19.50 - $21.00/hour (Based on experience).

A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.

Perks & Benefits: Free RTD EcoPass; free DAM Family Membership; 4 hours of personal time plus Colorado paid sick leave; Employee Assistance Program; subscription to Headspace; 403(b) Retirement Plan with immediate eligibility to contribute; those who meet the requirements after one year and 1,000 worked hours qualify for the 3% non-elective contribution and up to 2% match program; and more.

What You'll Do

There are three main components to the Group Services Associate position, including:

Welcome Desk

• Utilize visitor service skills by checking in and assisting museum visitors in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Act as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility
• Sell tickets, memberships, and donations through ATMS ticketing system
• Coordinate onsite reception for all youth and adult group visitors, including orientation, collection of payment, and organization of tours.
• Serve as a role model for SGSI associates regarding customer service, compliance with procedures, and best practices.

Administrative

• Process group reservation requests in the museum's ticketing system
• Manage phone, email, and in-person communications with teachers and organizations relating to requests for field trips and guided tours
• Make outbound confirmation calls to organizations and schools to confirm group and field trip reservations
• Monitor, document, and categorize visitor feedback submitted online, onsite, or over the phone
• Assist with special projects related to the department

Program Facilitation

• Lead artmaking workshops for Early Childhood Education (ECE) through 12^th grade audiences
• Ensure workshops are welcoming and inspiring spaces for young visitors, including through regular setup and cleanup duties
• Inventory, stock, and prep art supplies and other materials for the workshop spaces
• Support summer camp lunch breaks

What We're Looking For

You might be a great fit if you have:

• Excellent customer service skills, organizational skills, and attention to detail
• Ability to communicate, collaborate, and work effectively with a wide variety of people
• Ability to work in a multi-tasking fast-paced environment
• Knowledge of basic computer skills preferred
• May be called upon to stand or move around the museum campus for extended periods of time
• Dynamic; able and willing to be flexible if changes arise
• Interest in working with children from 4-18 years old
• Spanish language fluency preferred
• Previous customer service experience preferred
• Experience leading youth programming (ECE - 12^th grade) preferred

You have used directly:

• Microsoft Office suite
• EMS (event management software)
• ATMS+ ticketing software
• Two-way radio system
• Other typical office equipment
• Artmaking materials and tools

The position is covered by a collective bargaining agreement with AFSCME-CWU.

Please note: Parking at the museum is paid-only.

Our Hiring Process & What to Expect

We know job searching can be overwhelming, so here's a transparent look at our process:

• Application close date: September 12, 2025.
• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.
• Interview process will include an in-person panel interview at the DAM.
• NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Who We Are

At the Denver Art Museum, we are deeplycommitted to standingagainst discrimination, violence, and hate in allforms against any individual or group. And we remain focused onfostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as aplatformfor creative expression and community well-being by collecting and presenting work byartists fromdiverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices bysharingthe work of andcollaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity-connecting, inspiring, and empowering people and communities. The museum's board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museuman inclusive and diverse place where everyone always feels welcome.