Support Center Technician

At KI, we believe knowing our customers helps us serve them better. We listen. We observe. We understand that each customer has unique needs. So, we pride ourselves on helping our customers make smart furniture decisions by offering expert advice, design options and personalized solutions.Since 1941, we've positioned KI as the furniture company that best understands the furniture industry and is committed to providing customers with the smart solutions. By targeting specific markets with solutions for business furniture, university furniture, educational furniture, healthcare furniture and government furniture, we can quickly respond to our customers' unique needs - including the choice to procure furniture according to what fits their ordering and fulfillment process. That's why we say we offer far more than furniture. We're Furnishing Knowledge.

KI is seeking a Support Center Technician to join our IT team based out of our Corporate office in Green Bay.

Responsibilities:
* Provide technical support to customers through phone, email, and chat to corporate and remote users.
* Deploy new systems using imaging technology.
* Troubleshoot hardware and software issues and provide resolution.
* Document technical issues and resolutions in a clear and concise manner.
* Assist in maintaining a high level of customer satisfaction by promptly addressing customer needs and concerns.
* Provide training and support to customers on the use of company products and services.

What you Need to Succeed:
* Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
* Be able to work in a team environment.
* 1-3 years of experience in technical support role preferred.
* Customer service experience.
* Excellent communication skills.
* Ability to troubleshoot and resolve technical issues in a timely manner.
* Strong attention to detail and ability to document technical issues and resolutions accurately.
* Familiarity with Windows and Mac operating systems, Microsoft Office Suite, and various software applications.

What KI Offers You:
* Participation in our Employee Stock Ownership Plan (ESOP): As an employee, you will have stock ownership in the company.
* Competitive Health, Dental, & Vision Insurance: Comprehensive coverage for your well-being.
* A 401(k) Plan with Company Match: A retirement savings plan with employer contributions.
* Paid Vacation, Sick Days, & Holidays: Time off to recharge and spend with loved ones.
* Wellness Resources: Access to an on-site fitness center, fitness reimbursement program, and on-site nurse.
* Onsite Cafe: Enjoy a full breakfast and lunch menu right at work.
* Employee Product Discounts: Special pricing on company products.
* Educational Reimbursement Program: Support for degree programs and certifications.
* Full Benefits Package: Includes life insurance, short-term disability, long-term disability, and an Employee Assistance Program (EAP).

The hourly rate for this role will be based on candidate's experience and qualifications, with the salary range starting at $22.50/hour.

KI is an Equal Opportunity Employer.