Director, Experience Center Sales

The Director, Experience Center (XC) Sales is responsible for establishing and executing on the XC Sales strategy and programs. This role oversees a team of Sales Coaches that provide coaching to drive performance and develop/deepen existing member relationships to meet enterprise goals through solutions, education, and advice. Additionally leads all strategy, programs, development of bankers and incentive planning for XC Channel.

• Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
• Meet established department metrics including high quality member experience, effectiveness and efficiency; update VP on all major projects, employee matters, and goal progress
• Develop and implement the end-to-end sales program and partner with the XC Training team to train, deliver, and enhance content
• Collaborate and calibrate with XC senior leadership to ensure consistent experience across the XC channel
• Develop, track and report key sales performance measurements for the sales coaches and member relationship managers
• Partner with XC leadership and Regional Directors to assess the strengths and weaknesses of the sales teams and make the necessary adjustments to drive performance and organizational goals
• Follow up to ensure proper execution of the developed coaching plans and partner with XC leadership and Regional Directors to determine next steps for coaching and action planning
• Deliver training and direction on incentive plans, sales strategies and behaviors that enhance the membership experience and empower employees and leaders
• Reinforce the adoption and usage of sales strategy, business processes, systems, and technology through observation

• Minimum Education: Bachelor's degree is preferred
• Minimum 7 years' experience in retail or outbound sales environment in the financial services industry
• Minimum 5 years' experience leading a diverse team including hiring, coaching and performance management
• Ability to create and deliver a business plan and strategy that aligns with each business unit and credit union directives
• Ability to effectively prioritize tasks, handling a variety of responsibilities simultaneously
• Experience in business program analysis, evaluation, and implementation in retail financial services environment preferred
• Ability to use data and analytic information to gain insights and drive strategic direction
• Ability to deliver effective stakeholder presentations to both peer and executive level audiences
• Ability to articulate complex concepts; able to write/speak clearly and professionally tailoring the message to various audiences, including leadership, technical teams, and member support teams
• Ability to influence others and move toward a common vision or goal
• Ability to work autonomously to manage time effectively and prioritize work appropriately to meet deadlines
• Broad knowledge of credit union operations
• Working knowledge of Microsoft Office Suite

Location: Hillsboro, OR 97124 (HYBRID)

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)