Sales Operations Lead

The Sales Operations Lead (SOL) is a valuable resource for Regional Sales Operations team. In addition to their standard Sales Operations Specialist (SOS) responsibilities, the SOL will provide additional support to the regional Director of Operations to help maintain a successful operational sales process.

In this role, the SOL will report to the Director of Operations and work hand in hand to maintain a high level of internal and external customer service. The SOL will assist in refinement and management of the internal sales operations process for the region as well as assist with other regional and corporate projects, as needed.

Responsibilities:

• Continue with SOS responsibilities for Account Executive including generating quotes, tracking opportunities, processing purchase orders, etc.
• Serve as the backup point of contact when the Director of Operations or Sales Operation Manager is unavailable
• Address day to day questions from Sales Operations Specialists
• Provide support and mentoring to sales operations team members that are learning new tasks and processes
• Team with Director of Operations and Sales Operations Manager to train new regional sales operations hires
• Provide feedback on team member performance to Director of Operations to inform employee performance reviews
• Assist regional Director of Operations, Sales Operations Manager and corporate resources in process improvement activities and user testing
• Assist Director of Operations and regional Sales Directors in guiding new Account Executives (AE's) through learning GPS processes and procedures
• Work closely with the Corporate Vendor Relationship Management team to ensure solid understanding of partner program details (i.e. who is the regional Channel Manager, what is GuidePoint's partner level, margin advantage, etc.)
• Perform other duties and projects as required by regional sales operations function
• Assist Regional Management team with special projects, as needed

Requirements:

• Proven excellence as a GuidePoint Security Sales Operations Specialist
• Demonstrates ability to take on and effectively own more responsibility as a Sales Operations Lead
• Must be self-motivated
• Must have outstanding attention to detail and commitment to follow-through
• Ability to work well with a team
• Strong ability to multitask
• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must
• Must be open to receiving constructive feedback and applying it to improve their results
• Demonstrates good judgment in analyzing information to make decisions that benefit GuidePoint Security
• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents
• Ability to work flexible work schedule required