Senior Director, Transportation and Fulfillment Technology

Be part of an amazing story:
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview:
The Senior Director, Transportation and Fulfillment Technology provides strategic technology leadership to transform Macy's transportation, inventory visibility, and omni-channel fulfillment capabilities. This role drives the development and implementation of innovative solutions, including Transportation Management Systems (TMS), to support seamless and scalable supply chain operations. The position partners closely with cross-functional teams to align technology with business goals and deliver measurable impact.

What You Will Do:

• Drive strategic vision and execution for transportation and fulfillment technology initiatives.
• Collaborate with business and technology partners to identify opportunities that improve sales, margin, and operational efficiency.
• Lead the development and integration of Transportation Management Systems and related fulfillment technologies.
• Oversee multiple major projects, ensuring timely delivery and optimal resource allocation.
• Manage application usability, reliability, and quality across current and future platforms.
• Monitor industry trends to inform technology strategy and innovation.
• Coordinate with internal teams to leverage reusable services and middleware connectivity.
• Plan and manage expense and capital budgets effectively.
• Build and lead a high-performing team through coaching, development, and performance management.
• Ensure organizational structure supports strategic goals and is efficiently staffed.

Skills You Would Need:

Strategic Technology Leadership:Defines and drives long-term technology vision aligned with business priorities.

Transportation & Fulfillment Systems Expertise:Leads implementation of TMS and omni-channel fulfillment solutions to optimize supply chain operations.

Cloud Transformation:Migrates legacy systems to cloud-based platforms with proven success.

Stakeholder Management:Influences C-suite stakeholders and communicates complex technical concepts clearly.

Project & Portfolio Management:Oversees large-scale initiatives with strong focus on delivery, budget, and resource planning.

Team Development:Builds inclusive, high-performing teams through mentorship, feedback, and career development.

Analytical Thinking:Synthesizes data and insights to inform strategic decisions and action plans.

Who You Are:

• Holds a BA/BS in Computer Science, Information Technology, or related field; Master's Degree or MBA preferred.
• Brings 15+ years of experience in software engineering and large-scale transformation in retail environments.
• Demonstrates executive presence and experience managing complex technology portfolios.
• Skilled in managing budgets in the tens of millions and leading distributed teams.
• Experienced in cloud technologies and legacy system migrations.
• Communicates effectively across technical and non-technical audiences.
• Operates with a strategic mindset while maintaining attention to detail.
• Builds trust and alignment across diverse stakeholders.
• Motivates and empowers teams through inclusive leadership.
• Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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