Specialist, Card Services - Clifton, NJ
 Valley National Bank | |
 United States, New Jersey, Clifton | |
 Sep 04, 2025 | |
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Responsibilities include, but are not limited to:
* Reconcile assigned general ledger accounts such as Fraud GL, Visa/MasterCard Credit Card, ATM Card, Debit Card and Visa Gift card daily settlement. * Post transactions to appropriate general ledger accounts based on tables. * Maintain and reconcile multiple general ledger accounts and DDA accounts. Ensure that settlement and monetary adjustments are proofed and posted promptly and in an accurate manner. * Post all cardholder and general ledger adjustments submitted by fraud analysts, dispute representatives, customer service and management. * Ensure that all BSA and Compliance requirements are adhered to and assignments are completed in an accurate and timely manner. * Ensure that all reports of unauthorized transactions and or account inquiries are responded to and resolved in a prompt and professional manner and are satisfied in accordance with State and Federal Fair Credit Rules and Regulations Z and E. * Monitor transaction activity in accordance with prescribed standards. * Provide excellent customer service to support and solve internal and external customer issues. * Prepare routine reports and correspondence to internal and external customers. * Act upon reports of accounts compromised, lost or stolen, and reports of unauthorized transactions, by taking the appropriate action to block, transfer, and establish a replacement account and cards, and participate in the preparation of fraud cases and charge off recommendations. * Proactively time manage internal and external customer expectations when communicating and responding to processing request, instructions, inquiries, issues, voicemails, and emails to help maintain relationships. * Continued education in all card operations and ever-changing Visa and MasterCard operating rules and regulations. * Participate and share in the cross-training of card operation essential duties and responsibilities, and special projects and assignments. | |