About Rotech
Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com
Overview and Responsibilities
Job Summary We are seeking a dedicated and detail-oriented PAP Specialist to join our team. This role is responsible for setting up CPAP equipment for patients and providing education and support. This position is available in states where a licensed Respiratory Therapist is not required.
Key Responsibilities:
- Set up CPAP, BiPAP, and related equipment for patients in accordance with company protocols and manufacturer guidelines.
- Educate patients on proper equipment use, cleaning, and maintenance.
- Conduct mask fittings and troubleshoot comfort or compliance issues.
- Document patient interactions, setup details, and follow-up plans in the electronic medical record system.
- Coordinate with clinical teams and customer service to ensure timely delivery and setup.
- Monitor patient compliance data and escalate concerns to clinical leadership as needed.
- Maintain inventory of PAP supplies and ensure equipment is clean, functional, and ready for use.
- Provide compassionate, patient-centered service in all interactions.
Qualifications
Employment is contingent on
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver's license in state of residence with a clean driving record (when applicable for the position)
Qualifications:
- High school diploma or equivalent required; associate degree or healthcare certification preferred.
- Prior experience in DME, sleep therapy, or patient-facing healthcare roles strongly preferred.
- Strong communication and interpersonal skills.
- Ability to work independently and manage time effectively.
- Basic computer proficiency and familiarity with EMR systems.
- Must meet state-specific requirements for non-licensed PAP setup personnel.
Preferred Skills:
- Knowledge of CPAP/BiPAP equipment and accessories.
- Experience with patient education and compliance monitoring.
- Bilingual skills a plus.
Skills and Competencies
- Accurately perform simple mathematical calculations
- Effectively communicate in English; both oral and written
- Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
- Maintain confidentiality, discretion and caution when handling sensitive information
- Multi-task along with attention to detail
- Self-motivation, organized, time-management and deductive problem solving skills
- Work independently and as part of a team
Machines, Equipment and Technical Abilities
- Email transmission and communication
- Internet navigation and research
- Microsoft applications; Outlook, Word and Excel
- Office equipment; fax machine, copier, printer, phone and computer and/or tablet
- Understands use of all applicable home respiratory equipment and supplies
- Understands use of c-pap/bi-pap equipment and supplies
- Mechanically inclined for the repair and troubleshooting of equipment
Physical Demands
- Lift and carry office equipment at times
- Requires sitting, walking, standing, talking and listening
- Requires close vision to small print on computer and/or tablet and paperwork
- Requires lifting (minimum of 65 pounds) and transporting of patient equipment
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires driving a company vehicle for the majority of the workday
Rotech Information
Benefits
- Generous paid time Off and paid holidays
- Overtime pay for non-exempt hourly positions based on business needs
-
Commission for Account Executives -
Fixed and variable rate car reimbursement for Area Managers and Account Executives - Employee discount program
- Employee recognition program
- Bonus and incentive opportunities
- Mileage reimbursement (when applicable for the position)
- Telephone reimbursement (when applicable for the position)
- EAP
- 401k
- Medical, Prescription, Dental and Vision
- HSA and FSA/Dependent Care FSA
- Life Insurance, Disability, Accidental death, Identity protection and Legal services
-
Meru Health Mental health and Mercer SmartConnect Medicare programs -
Livongo Diabetes and High Blood Pressure programs -
Healthcare Bluebook and RX Savings solutions programs - HEPB and TB vaccinations
Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.
|