Software Support Engineer - Clearance Required

Cydecor is a premier Federal Government solutions provider, delivering differentiated innovations in mission systems and business platforms. We leverage leading-edge secure systems and software development, backed by industry-leading subject matter expertise, and business intelligence to enable decision-support and remain ahead of ever-evolving national security challenges. Our success rests squarely on three bedrock principles: People, our center of gravity; Mission, what inspires us; and an unyielding commitment to Excellence, what separates us.

Job description:

The Navy Readiness Reporting Enterprise (NRRE) is seeking a Software Support Engineer to join our team in Norfolk, VA.

In this role, you will provide essential technical support for the NRRE system by working closely with end-users, development teams, and system engineers to troubleshoot, resolve, and optimize software performance.

Ideal candidates will be adept in managing user issues and system integration while maintaining a high level of security and operational efficiency.

Job responsibilities include but are not limited to:

• Technical Support: Assist Navy personnel and other stakeholders with NRRE software issues, including installation, configuration, and usage-related concerns.
• Issue Troubleshooting & Resolution: Diagnose and resolve software issues by analyzing logs, debugging, and working with development teams to implement fixes.
• Bug Identification and Reporting: Identify software bugs, document them, and collaborate with the development team to ensure timely resolution.
• Communication with Stakeholders: Serve as the primary point of contact for users, providing updates and guidance regarding issue resolution.
• Software Testing and Validation: Help test new releases and patches to ensure system stability and functionality within the NRRE environment.
• Documentation: Develop and maintain user guides, FAQs, and knowledge base articles to support NRRE users.
• System Monitoring: Proactively monitor NRRE software performance, ensuring early detection and resolution of potential issues.
• Collaborating with Development Teams: Work closely with software developers to understand system architecture and provide feedback based on user needs.
• Collaborating with System Engineering Team: Coordinate with system engineers to address hardware, network, and system infrastructure issues impacting software performance.
• Training: Provide training to Navy personnel and other end-users to ensure their effective use of the NRRE software.
• Operations: Execute tasks related to the contract team system and facility access requests. Perform other functions in support of the Operations Manager as required.

Here's what you need:

• At least 3 years of experience supporting users of web-based software applications.
• Proficiency with performing documentation, reporting, and communication tasks using Microsoft Office suite (e.g., Word, Excel, PowerPoint, and Outlook).
• An active, Secret-level security clearance - required for handling sensitive or classified information.
• Keen verbal and written communication skills - must be able to clearly communicate technical details and solutions to both technical and non-technical stakeholders.
• Excellent time management skills - ability to prioritize tasks, manage multiple support requests, and meet deadlines in a fast-paced and secure environment.

Bonus points if you have:

• Experience with Navy Readiness Reporting: Familiarity with Navy readiness reporting systems is highly desirable, aiding in understanding the specific needs of NRRE users.
• Previous software support experience supporting Navy operational users.
• Prior experience in software support roles, particularly in a defense or military setting is preferred and will be beneficial in troubleshooting and resolving issues efficiently.
• Experience using Microsoft SharePoint for Knowledge Management tasks.

Security Clearance: DOD SECRET

Education: Bachelor's or Associate degree preferred.

Work Schedule: M-F, hours range from 0400-2000. A couple of hours during the weekend every 5-6 weeks.

Benefits:

Cydecor offers a comprehensive compensation package including Health and Dental Insurance, Vision and Life Insurance, Short-Term & Long-Term Disability, 401(K) + company match, Paid Time Off (PTO), Paid Company Holidays, Professional Development and more.

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Cydecor has the responsibility to create and sustain an inclusive environment.

Equal Employment Opportunity Statement

Cydecor is an Equal Employment Opportunity/Affirmative Action Employer (EEO/AA). All employment and hiring decisions are based on qualifications, merit, and business needs without regard to race, religion, color, sexual orientation, nationality, gender, ethnic origin, disability, age, sex, gender identity & expression, veteran status, marital status, or any other characteristic protected by applicable law.

If you are a qualified individual with a disability and/or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request assistance by contacting HR@cydecor.com or calling 703-884-2105.