New

UTS - Front Desk Coordinator

North Carolina State University

$23.00 / hr

United States, North Carolina, Raleigh

Aug 05, 2025

Position Information

Posting Number	PG195362TM
Position Number	48BTD02
Position Type	Temporary
Essential Job Duties	The Administrative Assistant for the School of Public and International Affairs ( SPIA) serves as the primary front-facing representative for a dynamic academic unit within NC State University. This position is the first point of contact for prospective students, current students, faculty, staff, and external visitors, making it essential to maintain SPIA's professional image and reputation for excellent service. The incumbent will work in a varied-paced environment that depends on academic calendar demands, enrollment periods, and special events. This role requires exceptional communication skills and a commitment to ensuring all inquiries are thoroughly resolved in a timely manner. Key Responsibilities: *1) Front Desk Operations & Customer Service:* Serve as the primary point of contact for all inquiries via telephone, email, and in-person visits Provide professional, helpful, and accurate information to a diverse population, including prospective students seeking program information, current students needing academic guidance, faculty, staff, and external guests Effectively route complex inquiries to appropriate department personnel within our school (Public Administration, Political Science, International Studies, Leadership in the Public Sector, and Public Safety Leadership Initiative departments) Maintain a welcoming, organized, and professional reception area that reflects SPIA's commitment to excellence Ensure all visitor and communication needs are met with follow-through to resolution *2) Administrative Support & Organization:* Manage incoming and outgoing mail, packages, and deliveries for the entire SPIA unit Coordinate and manage office supply inventory, including ordering, receiving, and organizing supplies Assist with event planning and coordination for meetings, workshops, conferences, and special events hosted by SPIA Provide logistical support, including room reservations, setup coordination, and vendor communications Maintain both physical and digital filing systems with meticulous organization Perform data entry, document preparation, and administrative tasks as needed *3) Communication & Technology:* Demonstrate proficiency in Google Drive/Google Workspace for document management, collaboration, and file organization. Prepare, proofread, and distribute various documents, correspondence, and communications Manage multi-line telephone systems and email communications professionally Provide basic technology support at the front desk and escalate technical issues appropriately Maintain accurate records and databases related to unit operations
Is Time Limited	Yes
If Yes, Appointment Length	8-10 Months
Wolfpack Perks and Benefits	As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Health Insurance for Temporary Employees Enhance your career with LEAD courses Attend non-revenue generating sporting events for free. Attain Work-life balance with our Childcare discounts, Wellness & Recreation Membership, and Wellness Programs that aim to build a thriving wolfpack community. Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.

Department Information

Job City & State	Raleigh, NC
Department

System Information

Classification Title	Temporary-Clerical
Working Title	UTS - Front Desk Coordinator

Requirements and Preferences

Work Schedule	30-32 hours per week (4 days/week), with the potential for additional hours during peak periods
Other Work/Responsibilities	N/A
Minimum Experience/Education	- High School Diploma
Department Required Skills	Exceptional communication skills: Outstanding verbal and written communication abilities with a professional, friendly, and service-oriented demeanor Customer service excellence: Demonstrated experience in customer service with a proactive approach to problem-solving and inquiry resolution Technology proficiency: Strong skills in Google Drive/Google Workspace, Microsoft Office Suite, email systems, and ability to learn additional software Organizational excellence: Superior organizational skills with meticulous attention to detail and the ability to manage multiple priorities effectively Adaptability: Proven ability to work effectively in both fast-paced and moderate-paced environments, adjusting to varying workload demands Independence and collaboration: Ability to work *independently with minimal supervision while also functioning as an effective team member Discretion: High level of professionalism and ability to handle sensitive and confidential information appropriately
Preferred Years Experience, Skills, Training, Education	Previous administrative or front desk experience in a university or higher education setting Familiarity with NC State University's organizational structure and campus resources Experience with event planning and coordination Knowledge of academic calendar cycles and student services Experience with multi-line phone systems and visitor management Understanding of FERPA and other educational privacy requirements
Required License or Certification	N/A
Valid NC Driver's License required?	No
Commercial Driver's License Required?	No

Recruitment Details

Anticipated Hiring Range	$23.00 per hour

Recruitment Dates

Job Open Date	08/05/2025

Applicant Information

Quick Link

https://jobs.ncsu.edu/postings/221793

EEO

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.