Operations Manager, Asset Management (Remote possible)

PRIMARY DUTIES / RESPONSIBILITIES:

• Manage the day-to-day functions of multiple functions within the property preservation, post-sale, hazard claims and REO Department.
• Extensive knowledge and understanding of all aspects of the property preservation, post-sale, hazard claims and REO processes to ensure compliance with regulatory guidelines.
• Oversight of daily pipeline of property preservation, post-sale, hazard claims and REO files to ensure compliance with regulatory requirements.
• Monitor and identify trends or risks associated with the portfolio.
• Provide recommendations to management on process improvement opportunities within the department and outside where applicable, to minimize risk exposure.
• Follow departmental and business policies with strict adherence.
• Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners.
• Stay current with pending regulatory and state law changes that could impact processes
• Diligently follow up on all outstanding requests and telephone calls from internal and external partners.
• Manages exception reporting used as key controls for minimizing risk.
• Assist wherever needed, when necessary.
• Implements goals, objectives, and work standards for the department.
• Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards.
• Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff.
• Contributes to the overall quality of the department by developing and coordinating work teams and by reviewing, recommending, and implementing improved policies and procedures.
• Directs the selection of staff and provides for their training and professional development to maintain effective morale, productivity, and discipline.

• Works on highly complex problems in which analysis of situations or data requires significant originality and an in-depth evaluation of various factors.
• Exercises extreme judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criteria for obtaining results.

MINIMUM REQUIREMENTS

• 3+ years demonstrated experience in a supervisory or management role
• 5+ years property preservation, post-sale, hazard claims and REO experience within a Mortgage Servicing Organization
• 5+ years experience with GSE and GNMA Investors and MI companies

• Have a strong base knowledge of mortgage servicing and applicable documentation
• Experience using MSP and LoanSphere, Yardi (P260), FHA Connection, Catalyst
• Self-starter, with the ability to problem solve
• Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company
• Understanding of the general mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction)

• Requires an extreme attention to detail and ability to adhere to strict guidelines and procedures
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Excellent oral communication skills, including ability to effectively coach, motivate, and lead

Salary Range: $114,625.00 - $152,825.00 Annually

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

DISCLAIMER

All offers of employment with ServiceMac are contingent upon the candidate having successfully completed a criminal background check, drug screen and credit check. ServiceMac will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.