Business Support Specialist, Account Implementation

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location:USA - Itasca, N Arlington Heights Rd

Division:Air & Sea
Job Posting Title: Business Support Specialist, Account Implementation
Time Type: Full Time

The Business Support Specialist, Account Implementation is responsible for onboarding new customer and ensuring a seamless integration of company products or services. This role focuses on understanding customer needs, configuring solutions to meet those needs, and providing training and support throughout the implementation process to DSV employees.

Duties and Responsibilities

• Lead the onboarding process for new customer, ensuring a smooth transition from sales to implementation.
• Manage the implementation process, including timelines, deliverables, and milestones to ensure on-time completion.
• Customize CW1 or product to align with operational needs.
• Provide training sessionsto educate employees on using the product effectively.
• Act as a liaison between customer and internal teams to resolve technical or operational issues during implementation.
• Maintain accurate documentation of customer requirements.
• Maintain ongoing communication with customer and employees to address concerns.
• Work closely with sales, product development, and customer support teams to ensuresuccessful client onboarding.
• Identify opportunities to improve the onboarding process and implement changes to enhance customer and employee satisfaction.

Educational background / Work experience

• 2+ years of relevant experience or any equivalent combination of experience or training

Skills & Competencies

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  Strong skills in PowerPoint andWord

  
  
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  Must have ability to shift focus between distribution channels, between formal and informal business to meet business needs

  
  
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  Perform day-to-day office support tasks

  
  
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  Ability to quickly learn and adapt information about new policies, procedures, and processes within the company

  
  
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  Technical troubleshooting management ability

  
  

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  Ability to work alone and to take initiatives

  
  

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.