Information Technology Generalist 1

Are you eager to become the first line of tech support serving agencies that provide outcome-focused health services, empower sustained recovery, and connect people in Pennsylvania to the health care and coverage they need? Join the Health and Human Services (HHS) IT Delivery Center in this Information Technology Generalist 1 position and make it your mission to help provide end-to-end IT services to the staff who make these essential services possible. Apply now and experience a rewarding and impactful IT career with us!

In this position, you will be part of an IT service team that provides on-site support to multiple health and human services agencies, offices, health centers, and clinics. For these responsibilities you will be highly visible throughout these locations, process user requests for support via phone and online submissions, and serve as the high-level point of contact for LAN and WAN maintenance, support, and repair. This includes diagnosing and solving user problems related to computer applications programming, debugging, data access, printer/PC operations, hardware problems, network communication problems, and other computer related matters.

You will work independently and utilize various diagnostic tools to troubleshoot and resolve hardware and software issues; diagnose and resolve network connectivity, hardware, and software related printing problems; as well as set up and configure personal computers, including internal and external devices and software, at both local and remote sites. You will also have the opportunity to promote user self-help guidance, assist second level support with diagnosis and testing, and participate in IT training to further advance your skills. Take your IT career to the next level and make a difference with our team!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. You will be expected to come into the office a minimum of three days per week, but this could change and you may be required to come into the office more frequently. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville.
• Parking is located at the building and is free.
• Salary: Selected candidates, who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary (before taxes) of $59,345.00.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Trainee or Information Technology Technician (Commonwealth job titles or equivalent Federal Government job titles, as determined by the Office of Administration); or
• One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.