Management Technician

Do you have exceptional customer service skills, the ability to manage multiple tasks, and a passion for efficient procurement? Join the Department of General Services, Bureau of Procurement, Supplier Development and Support Division! In this Management Technician role, you will have the chance to be our primary customer service representative for the Commonwealth's cooperative purchasing program known as COSTARS. Apply now and help our customers achieve procurement savings through the COSTARS program.

In this role, you will exercise your best judgement and initiative in reviewing and responding to inquiries from customers and accomplishing related team objectives. This includes reviewing membership registration applications for eligibility and completeness; researching pending procurements; and researching and analyzing industry and marketplace trends. You will produce reports in addition to interpreting and applying basic statistical data in order to make recommendations for process and system improvements. Work also involves maintaining databases and reports as well as preparing written reports.

We will rely on you to help ensure our customers can acquire the resources they need through the most efficient and cost effective means available, communicate effectively with both customers and prospective suppliers, and promote how to do business with COSTARS. Achieve your goals and take your career to the next level with our forward-thinking and innovative team!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to four days per week, after the initial training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of advanced clerical or para-professional work which included the collection, recording, compilation, and presentation of office management or program related information; or
• Any equivalent combination of experience and training.
• An Associate's Degree may be substituted for two years of required experience.

Additional Requirements:

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.