New

Desktop Support Technician

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Florida, Sebring
Jul 05, 2025
Position Summary: We are seeking a reliable and customer-focused Desktop Support Technician to provide technical support for end users in a fast-paced hospital environment. This role is essential in ensuring the smooth operation of clinical and administrative systems, supporting both patient care and hospital operations. Key Responsibilities: * Provide on-site and remote technical support for desktops, laptops, printers, mobile devices, and other end-user hardware. * Install, configure, and troubleshoot Windows OS, Microsoft Office, and hospital-specific applications (e.g., EHR/EMR systems like Epic, Cerner). * Respond to service requests and incidents via the hospital's ticketing system, ensuring timely resolution and documentation. * Support clinical staff with workstation and device issues in patient care areas, including nurses' stations, exam rooms, and labs. * Maintain and update asset inventory records for all IT equipment. * Assist with hardware deployments, upgrades, and relocations. * Ensure compliance with HIPAA and hospital IT security policies. * Collaborate with network, server, and application teams to escalate and resolve complex issues. * Participate in on-call rotation and provide after-hours support as needed. Qualifications: * Associate degree in Information Technology or related field; or equivalent work experience. * 2+ years of desktop support experience, preferably in a healthcare or hospital setting. * Strong knowledge of Windows OS, Active Directory, and Microsoft Office Suite. * Familiarity with EHR/EMR systems and clinical workflows is a plus. * Excellent communication and interpersonal skills, with a customer-first mindset. * Ability to work in a clinical environment, including patient care areas. * Must be able to lift and move equipment (up to 50 lbs) and travel between hospital departments or satellite locations. Preferred Certifications: * CompTIA A+, Network+, or equivalent * Microsoft Certified: Modern Desktop Administrator Associate * ITIL Foundation (a plus) Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Sebring,FL. Application Deadline This position is anticipated to close on Jul 12, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.