Driver (TEMP)-11-037- SC/ Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The Client Ambassador / Transportation Specialist (CA/TS) is a hybrid position and has dual responsibilities. The CA/TS is responsible for monitoring the shelter facility, clients, and guests to provide a safe, orderly, respectful, and peaceful environment. The CA/TS also coordinates client transportation requests, assigns Drivers, coordinates Drivers relative to delivery/pickup of items for the facility as requested by the management team, and maintains/updates vehicle forms and reports.

Essential Functions

• The CA/TS is a customer-service oriented position at The Salvation Army Bell Shelter, a residential housing and services facility for single adults experiencing homelessness. The duties of the Client Ambassador include ensuring all clients understand and comply with facility rules, including explaining rules as necessary, and maintaining written records as required. The CA/TS will also monitor and assist with the cleanliness of the facility, including restrooms; answer incoming phone calls and direct them to the appropriate individuals in a timely and professional manner; greet and direct visitors to appropriate individuals; provide basic information about the facility and programs as necessary; prepare written reports for all incidents using logs and incident report forms; maintain a safe environment inside and outside of the facility; perform thorough rounds throughout each assigned shift; monitor client medication; observe activity around the facility on the reception office video monitors at all times, and investigate/report activity and incidents as necessary; monitor and supervise client social activities; perform all duties in a courteous, professional, and respectful manner. The CA/TS also coordinates client transportation, including regular VA shuttles, and assigns Drivers to clients to meet the appointment needs for that day. The Transportation Specialist will ensure that Drivers maintain the cleanliness and service needs of all vehicles. The Transportation Specialist will maintain all Driver Logs for all vehicles and will be responsible for recording monthly mileage and making sure all registration, insurance and Motor Carrier Permits are up to date. This position involves interaction with clients who may be distressed, have severe or chronic behavioral health conditions, and/or are irritable. This position may require working evenings and/or weekends and some holidays. Perform all other duties as assigned by the Client Ambassador Manager.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• High School degree or GED with 1 year of work exp.
• If in recovery, must have 2 years of sobriety.
• Experience in mental health and/or addictions fields preferred.
• Understand and support the mission of The Salvation Army.
• Basic literacy skills
• CPR and First Aid certification required within 14 days of hire, and annually thereafter.
• TB-cleared prior to start date, and annually.

Skills, Knowledge & Abilities

• Ability to exercise sound judgment in carrying out assignments independently.
• Good time management skills.
• Good oral and written communication skills.
• Strong sense of workplace ethics and confidentiality.
• Ability to answer telephone, greet visitors, and interact with clients and other staff members in a courteous, professional, respectful manner.
• Ability to effectively use office equipment (fax/copier).
• Must be able to work any shift and/or assigned schedule.