SVP & Chief Operating Officer (Remote)

March of Dimes leads the fight for the health of all moms and babies. We are advocating for policies to protect them. We are working to radically improve the health care they receive. We are pioneering research to find solutions. We are empowering families with programs, knowledge and tools to have healthier pregnancies. By uniting communities, we are building a brighter future for us all.

We are dedicated to hiring a diverse workforce that fosters opportunities for personal and professional development. We provide a collaborative and supportive environment built upon our fundamental core principles where each employee is valued. Join us in the fight for healthy moms and strong babies.

March of Dimes is in a time of transformation and a path to growth, and requires a leader to be the right-hand person to our CEO. We're searching for a Chief Operating Officer (COO) who has strong leadership skills and the ability to approach business with a creative point of view. The COO will lead various key functions of the organization. The ideal candidate has extensive experience within the nonprofit industry, preferably having worked their way up to an executive role. We believe this trajectory helps a person develop a unique mix of business and management expertise, plus proficiency with the practices, policies, and procedures of our industry.

The COO will be responsible for overseeing all operational aspects of the organization, working closely with, and report directly to, the CEO to develop and implement strategies that align with the company's goals and objectives. The COO will partner closely with other members of the Executive Team, and manage teams across various functions, including marketing & communications, information technology and operations. The position will be charged with ensuring organizational efficiency, operational excellence, and strategic alignment across all departments. This role will be critical to advancing the organization's mission while maintaining operational excellence and sustainability.

Objectives

• Collaborate with CEO in setting and driving organizational vision and operations strategy
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning
• Oversee company operations, building a highly inclusive culture that ensures team members can thrive and that organizational goals are met
• Ensure compliance with national and local business regulations, and take appropriate action when necessary

Key Responsibilities

Strategic Leadership & Planning

• Partner with the CEO and Executive Leadership Team to develop and implement strategic plans and organizational goals
• Lead operational planning and processes and ensure alignment between strategic objectives and day to day operations
• Identify opportunities for organizational growth, efficiency improvements, and innovation
• Monitor key performance indicators and metrics to assess organizational health and progress to strategic goals and KPIs

Operations Management

• Oversee daily operations across all departments and programs
• Develop, implement, and monitor operational policies, procedures, and systems
• Ensure compliance with all federal, state and local regulations affecting nonprofit operations.
• Lead organizational risk management and quality assurance initiatives
• Manage vendor relationships and strategic partnerships
• Manage real estate portfolio and relationship with property managers
• Develop and lead efforts to oversee historical archives and legacy materials

Marketing & Communications

• Oversee the development and execution of comprehensive marketing and communications strategies aligned with organizational mission and goals
• Oversee brand management, messaging consistency, and visual identity across all channels and touchpoints
• Analyze marketing performance metrics and ROI to optimize strategies and resource allocation

Financial Management & Support

• Collaborate with the Finance team and Chief Financial Officer on budget development, operational resource planning, productivity analysis and expense management
• Provide high level oversight of budgets under purview with forecasting, expense management, and strategic workforce planning
• Support fundraising and future development efforts by leveraging systems and continuously improving processes to further advance the business and position it for operational growth

Technology & Systems Management

• Oversee information technology infrastructure and systems
• Lead digital transformation initiatives to improve efficiency and service delivery
• Ensure data security, privacy compliance and technology governance
• Evaluate and implement new technologies to support mission and fundraising delivery

Board and Stakeholder Relations

• Support board governance through preparation of reports and presentations
• Serve as a key liaison between staff and board committees
• Represent the organizations at conferences, meetings, and external events

Qualifications

• Master's degree in Business Administration, Public Administration, Nonprofit Management, or related field
• Five or more years of experience in executive leadership roles
• Minimum 15 years of management experience, preferably in nonprofit sector
• Demonstrated experience in operations management, strategic planning, and organizational development
• Strong financial management and budgeting experience
• Knowledge of nonprofit governance, compliance, and regulatory requirements
• Excellent leadership, communication, and interpersonal skills
• Proven ability to manage multiple priorities and complex projects
• Experience with board relations and stakeholder management

Core Competencies

• Strategic Thinking: Ability to see the big picture while managing operational details
• Leadership: Inspiring and motivating teams toward common goals
• Financial Acumen: Understanding of nonprofit financial management and sustainability
• Communication: Excellent written and verbal communication skills
• Problem-Solving: Creative and analytical approach to organizational challenges
• Adaptability: Comfort with ambiguity and ability to navigate change
• Collaboration: Strong partnership and team-building capabilities
• Integrity: Commitment to ethical leadership and organizational values

March of Dimes provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.