Network Operations Center Technical Support (COMM AND NETWORK TCHL ANL 3)

#CA-PS

Under direction of the Network Operation Center (NOC) Supervisor, this position provides mid-level technical support for the planning, implementation and operation of campus network infrastructure. This role involves administering a complex network environment, provisioning data and voice services, performing system maintenance and troubleshooting, monitoring network performance and supporting infrastructure projects. This position plays a key role in maintaining, improving and securing the campus data and wireless network services critical to operations.

Candidates must already possess authorization to work in the United States to be considered.

In-State Only

To see IET job postings, please visit https://iet.ucdavis.edu/jobs

Apply By Date

7/2/2025 at 11:59pm

Qualifications

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's Degree in Computer Science or related field and / or equivalent experience/training.
• Experience in writing Access Control Lists (ACL) and Route Filters.
• Experience in protocol analysis and use of network analyzers including Network General Sniffers, Fluke Networks Optiview, ethereal, tcpdump and snoop.
• Ability to provide technical assistance to resolve abnormal operating conditions.
• Analytical skills to work independently, establish priorities and manage time effectively to meet all task and project goals.
• Skills with configuring and maintaining TCP/IP data networks including experience with or working knowledge of equipment configuration and protocols associated with IP routing, Ethernet switching, VLAN's, 802.1q tagging, and spanning-tree.
• Knowledge of inside and outside wiring, cable record systems, cable distribution topology, naming and numbering conventions of copper, coax, and fiber cable network systems and knowledge of OSI Model, including Physical and Data-Link layers, TCP/IP and routing protocols (BGP) and (OSPF).

Preferred Qualifications

• CompTIA Network+, CISSP, Cisco certifications CCNA, CCDA, AWS, VMWare, Azure certifications
• Experience on the fundamentals of data network administration and management of a large, complex data networks preferably supporting administrative, instructional and research functions.
• Experience with data network protocols and management including TCP/IP, ICMP, BGP, OSPF, MPLS/VPLS, VRRP, VSRP, Spanning Tree, Ethernet, 802.1q, DSL, PIM, IGMP, SIP, RTP, SNMP, RMON, and sFlow.
• Experience with Radius, 802,1x, SSH, SSL and other methods of providing security for passwords and network communications.
• Written and oral communication skills to develop reports, project plans, proposals, information pieces, operations and maintenance procedures, and to interact tactfully with diverse campus population, consultants and vendors.
• Knowledge of wireless communication 802.xx protocols. Knowledge of ITIL (Information Technology Information Library) best practice.
• Knowledge of network security technologies including Firewalls, BIG IP F5, VPN solutions, and Authentication technologies.

Key Responsibilities

• 40% - Installation and Provisioning
• 30% - Data Network System Operations, Maintenance and Repair
• 15% - Network Monitoring, Analysis and Reporting
• 15% - Project Coordinator

Department Overview

The Enterprise Infrastructure Services (EIS) team within Information and Educational Technology (IET) creates, deploys, and manages business, academic, and infrastructure systems. The vast infrastructure of campus wireless, telephone, data, video, and radio systems is maintained and supported by the Network Operations Center (NOC), a unit of EIS.

Department Specific Job Scope

This position provides technical support for the campus data and wireless network design, administration, operations and security activities.

POSITION INFORMATION

• Salary or Pay Range: $82,900/yr. - $152,900/yr.
• Salary Frequency: Monthly
• Salary Grade: Grade 23
• UC Job Title: COMM AND NETWORK TCHL ANL 3
• UC Job Code: 007566
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100% Fixed
• Shift (Work Schedule): M-F, 8-5pm. Other hours may be required.
• Location: Davis/Primarily Remote (In-State Only)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is Primarily Remote (In-State Only)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Occasional Up to 3 Hours
• Walking - Occasional Up to 3 Hours
• Sitting - Continuous 6 to 8+ Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Marked changes in humidity or temperature - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Frequent 3 to 6 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Vacation is restricted during peak work periods. Work flexible or extended hours and/or flexible shifts outside of 8 AM to 5 PM to meet project deadlines or to respond to emergency situations, participation in formal on-call status for after-hours repair/response.Adhere to workplace safety practices, read information communicated about workplace safety, complete required safety training on time, and report any workplace safety issues promptly to their supervisor or the designated safety coordinator.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• N/A

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks