Quality Control Analyst - Default/Bankruptcy

Qualified candidate must report to Tiedeman offices in Brooklyn, OH at least 2 times per week.

Job Brief

The Quality Control Analyst reviews the work of bankruptcy specialists, admin support specialists, offensive litigation and probate specialists utilizing quality control templates to ensure all policies and procedures have been followed with 100% accuracy and in a timely fashion.QC Analysts also assist in managing the processes and workflows of the departmentwhile critiquing those processes in place and make suggestions on best practices. The position identifies gaps in the processes and workflows and works with other groups and leadership to develop solutions to those deficiencies.

QC Analysts reduce risk to KeyBank pertaining to laws and regulations, regulatory body guidelines, and filing requirements pertinent to KeyBank's various lines of business. This is done by reviewing the work of bankruptcy, probate, and litigation team members before it affects the customer or the bank. Analysts are also required to have a critical eye for identifying where errors have occurred, identify trends, and work with specialists on remediation of those errors.

Essential Job Functions

• Audit work performed by internal bankruptcy, admin support, and probate processors by reviewing the bank's systems and vendor's court filings and performing tests to gauge effectiveness of the processors and processes
• Analyze work of other team members and identify needs for correction and remediation
• Conduct testing for accuracy and timeliness of filed court documents, account and system updates, and adherence to internal procedures in meeting deadlines set by the bankruptcy and probate courts
• Identify any gaps between Key's internal procedures and outside regulatory bodies and/or the bankruptcy and probate courts
• Identify gaps in department processes and workflows and develop solutions to those deficiencies
• When gaps are identified, work with the specific group and management to implement testing that will protect against risk to Key
• Run reports and provide data on work completed by the bankruptcy and probate groups
• Comply with corresponding federal, state and local regulations
• Consistently demonstrate the use of the Key Values (Teamwork, Respect, Accountability, Integrity, and Leadership)
• May train or assist in training new staff
• Other duties as assigned

Required Qualifications

• 2-year or 4-year college degree or equivalent experience
• Ability to conduct data analysis and spreadsheet work
• Ability to pay close attention to detail and review work with a critical eye from a quality control perspective

Preferred Skills / Qualifications

• Knowledge of bankruptcy, probate, or banking processes, regulations, and/or laws
• Background in quality testing or process review
• Financial, statistical, or legally related degree
• Experience in operations
• Payment processing experience and/or data compiling expertise
• Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
• Ability to perform moderate scheduled and non-scheduled maintenance functions
• Ability to work with minimal supervision in decision making

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.