Therapy Casting Coordinator

The Therapy Casting Coordinator provides registration, scheduling (clinic), check-in/check-out, and/or customer service support for providers, patients, and families. Also assists professional staff (PTs, OTs,) in administering the healthcare and support needs of patients and families in a hospital/clinic setting with specific focus on casting and orthotic fabrication within the foot management and hand therapy program areas. Additional duties may include, but are not limited to, performing basic telephone triage duties; supporting insurance management functions; providing administrative support and high-level customer service support to patients, families, internal team members, providers, and referring practices; providing a clean, organized and appropriately prepared environment for therapy; and maximizing the providers ability to provide high quality care efficiently and effectively.

ESSENTIAL FUNCTIONS
An employee in this position may be called upon to do any or all the following essential functions. These examples do not include all the functions which the employee may be expected to perform.

1. Supports therapy care delivery by preparing treatment areas, patient equipment, and materials, as well as assisting with appropriate resource coordination. Maintains organization and cleaning of the clinic while following infection control procedures and safety guidelines.
2. Demonstrates knowledge of unit-specific responsibilities for care delivery and organizational skills, to include prioritization and time management of clinic flow.
3. Performs supportive care and/or assistance under supervision of a therapy provider (such as helping patients onto therapy equipment, monitoring patient safety, providing casting support, etc.). Understands the roles within the care team, providing family-centered care to patients and caregivers while maintaining objective and professional boundaries.
4. Provides hands-on assistance during casting and orthotic fabrication sessions, which may involve preparing materials for therapy provider, stabilizing or positioning a patient's extremity, applying casting and orthotic fabrication material, removing casts and splints, etc.
5. Provides education regarding care to patients and families in various formats depending on their clinically identified learning needs in compliance with current hospital and departmental policies and procedures. Demonstrates accountability for care provided.
6. Maintains required patient care documentation and reporting of therapy sessions. Provides families with information/instructions on follow-up care as established by the treating therapist and answers any questions or requests.
7. Cleans (per infection control procedures and safety guidelines) and delivers equipment and supplies to treatment area, positioning equipment for therapist access. Identifies the need for and coordinates preventive maintenance on equipment, following manufacturer's instructions and guided troubleshooting of malfunctioning equipment.
8. Maintains therapy supply inventory by checking stock (2 bin system or par levels) to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies. Supports the ordering of custom orthoses and garments.
9. Collaborates with therapy casting coordinators at other sites to assist in learning new techniques, improve systems, and handle supply issues such as back stock and discontinued materials to maintain responsible supply utilization. Also actively monitors the patient schedule and current supplies and works to improve efficiencies in scheduling and utilization of materials to reduce costs.
10. Communicates with care team, i.e., physician, therapist, social work, family navigator, child life/therapeutic recreation, vendors, etc. regarding any patient's/family's needs beyond the scope of their role.
11. Provides patient support services which may include:
* Scheduling, registration, patient check-in/out, rooming, and follow-up visit support.
* Provides non-clinical support of the telephone screening/triage functions and routes calls as appropriate.
* Receiving inbound and/or places outbound patient calls or works with patient/family in the treatment area to schedule casting and orthotic fabrication appointments and complete registration functions.
* Assist in printing and distributing patient home programs and educates families on the benefits of using MyChart.
* Works patient work queues to support therapy casting program appointment needs as they arise.
* Supports health insurance management functions by collecting patient insurance information when needed.

SCOPE & LEVEL
Guidelines: Guidelines are generally numerous, well established, and directly applicable to the work assignment. Work assignment and desired results are explained by general oral or written instructions.
Complexity: Duties assigned are generally repetitive and restricted in scope but may be of substantial intricacy. Employee primarily applies standardized practices.
Decision Making: Decisions or recommendations on non-standardized situations are limited to relating organizational policies to specific cases. Brings non-routine issues to supervisor. Problems that are not covered by guidelines or are without precedent are taken up with the supervisor.
Communications: Contacts with the public or employees where explanatory or interpretive information is exchanged, gathered, or presented and some degree of discretion and judgment are required within the parameters of the job function.
Supervision Received: Under normal supervision, within a standardized work situation, the employee performs duties common to the line of work without close supervision or detailed instruction. Work product is subject to continual review.

MINIMUM QUALIFICATIONS

EDUCATION - High School Diploma or equivalent.

EXPERIENCE - Two (2) years of administrative and customer service experience in an office, clinical, or related setting.

EQUIVALENCY - A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

CERTIFICATION(S) - BLS for Healthcare Providers / CPR.

Shift details:
5 days a week; M-F
Hours will vary between 8a-6p
At least one day a week will be split between the North Campus and the Broomfield Therapy Care location (mileage reimbursement available)

Salary Information
Pay is dependent on applicant's relevant experience.

Hourly Range: $18.44 to $27.67

Benefits Information
Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement
It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.